How can we help you?
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Most Popular
- Getting Started Guide
- Connect to a Specific Location
- How to Connect Automatically
- How to Block Ads & Malware
- Allow Local Network Access
- Using the Internet Kill-Switch
- How to allow State Selection
- Changing your Default Port
- Managing your Quarantined Files
- How to manually Scan for Viruses
- How to automate Scheduled Scans
- Viewing your previous Scan History
- How to Exclude specific Files or Folders
Common Questions
- How does Priority Phone Support work?
- How many devices can I use?
- Are free VPNs really free?
- How much does it cost?
- How do I apply a Coupon Code?
- What are the benefits and why do I need a VPN?
- How can I tell if I'm Protected?
- How does IPv6 Protection work?
- How does Unrestricted Streaming work?
- How do I clear my Cookies/Browsing data?
- Why are some websites blocked or not loading?
- I use a secure web browser, do I still need a VPN?
- What countries do you have servers in?
- How does Active Protection work?
Help & Troubleshooting
- Resetting your Password
- Changing your Password
- Changing your Email Address
- Changing your Contact Details
- Adding Users to your Family Plan
- Updating your Payment Method
- Troubleshooting Installation Issues
- Installing apps outside of the Store
- Regenerating your VPN Key
- Reinstalling your VPN Profile
- Troubleshooting Connection Issues
- How to Configure your Email client
- Resetting your Network Settings
- VirtualShield has detected Malware