How can we help you?
Browse by category
Most Popular
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Getting Started Guide
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VPN App Setup
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Antivirus App Setup
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Connect to a Specific Location
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How to Connect Automatically
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How to Block Ads & Malware
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Allow Local Network Access
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Using the Internet Kill-Switch
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How to allow State Selection
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Changing your Default Port
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Managing your Quarantined Files
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How to manually Scan for Viruses
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How to automate Scheduled Scans
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Viewing your previous Scan History
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How to Exclude specific Files or Folders
Common Questions
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How does Priority Phone Support work?
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How many devices can I use?
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Are free VPNs really free?
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How much does it cost?
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How do I apply a Coupon Code?
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What are the benefits and why do I need a VPN?
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How can I tell if I'm Protected?
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How does IPv6 Protection work?
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How does Unrestricted Streaming work?
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How do I clear my Cookies/Browsing data?
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Why are some websites blocked or not loading?
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I use a secure web browser, do I still need a VPN?
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What countries do you have servers in?
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How does Active Protection work?
Help & Troubleshooting
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Resetting your Password
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Changing your Password
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Changing your Email Address
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Changing your Contact Details
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Adding Users to your Family Plan
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Updating your Payment Method
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Troubleshooting Installation Issues
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Installing apps outside of the Store
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VirtualShield has detected Malware
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Regenerating your VPN Key
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Reinstalling your VPN Profile
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Troubleshooting Connection Issues
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How to Configure your Email client
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Resetting your Network Settings