Overview
Your password is used to access your online 
Account Dashboard on our website. It is also used to log in and connect to our 
secure VPN network on all of your various devices.
Without your password, you will be unable to log in and connect to our network. It is important to use a strong password to keep your account secure, but not so strong that you can’t remember it.
Resetting your Password
If you’ve forgotten your password, there’s no need to worry. You can follow the simple steps below to reset it, and a secure Password Reset link will be sent to your email address.
How to Reset your VirtualShield Password:
Open VirtualShield VPN and press the Forgot password button, or visit on your computer or mobile device:
If you are already logged in you can log out first, or you can follow the steps in 
this article to change your password.Enter the primary email address associated with your account, then press Continue.
If your email address is valid, you will see a
Press the Reset Password button in the confirmation email. You will be taken to a secure page to enter a new password.
Please be aware your password is Case-sensitive. If you use any capital letters or symbols, you must type it exactly the same in order to log in again.
Common Questions
I did not receive the password reset email, what can I do?
The first thing we recommend is checking your junk/spam folder, it may have been transferred to the wrong inbox by mistake. If you still can’t find it, contact our support team for assistance.
I still can’t access my account, what now?
Contact our support team and we will send you a new system-generated password, once you have verified you are the account owner.