Adding Users to your Family Plan


VirtualShield now offers support for unlimited devices. Each user on an account, whether it's an Individual or a Family plan, gets unlimited devices.

No more restrictions, device limitations, or caps on your bandwidth. VirtualShield has gone UNLIMITED.

Adding Users to your Subscription

All of our plans have been updated to be user-based instead of device based. Each user can have unlimited devices, and additional users can be added to each of our new plans.

Our Individual plans support 1 user and Family plans support up to 5 users.


Start by logging in to your online Account Dashboard using the link below:


Select My Subscription from the navigation menu, if it is not selected already.


Below Family Members, press the + Add member button.

You can also remove additional users from your plan at any time by pressing the Trash icon.

Enter your family member's e-mail address, then press Invite.

A confirmation link will be sent to their e-mail. Their status will remain Inactive until the e-mail address has been confirmed.

That's it! After confirming their e-mail address, they will be able to log in and connect to our apps on each of their various devices as well.

Do not share your passwords with anyone. That's one of the biggest reasons to use a VPN, to keep your sensitive data out of the wrong hands. Sharing your password defeats this purpose.

Common Questions

Can I upgrade my Individual plan to a Family plan?
Of course! Contact our support team any time and we'll be more than happy to upgrade your subscription.
What happens if I downgrade my subscription at a later date?
If you downgrade from a Family plan to an Individual one, each of the additional users will also be removed when you downgrade.

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