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VirtualShield
General

General

General questions regarding VirtualShield and our services.

Getting Started

Getting Started Guide
VPN App Setup
Antivirus App Setup
Supported Platforms
Moving to the new Platform
Legacy Applications (Obsolete)
Browser extensions (Obsolete)

Dashboard

Resetting your Password
Changing your Password
Changing your Email Address
Changing your Contact Details
Adding Users to your Family Plan
Enabling 2-step Authentication (2FA)

Billing

Upgrading/Downgrading your Subscription
Updating your Payment Method
Canceling Your Subscription
Deleting your VirtualShield Account

Troubleshooting

Troubleshooting Installation Issues
Installing apps outside of the Store
macOS: Installation Failed
VPN Setup Failed

FAQs

How does Priority Phone Support work?
How many devices can I use?
Are free VPNs really free?
How much does it cost?
How do I apply a Coupon Code?
What are the benefits and why do I need a VPN?
How do I know that your program is virus-free?
What's the difference between the Individual and Family plans?
Can I protect my Modem/Router?
Can I protect my Kodi Box?
Can I protect my Gaming Console?
Can I protect my Kindle/Fire tablet?
Can I protect my Chromebook/Pixelbook?
Can I protect my Roku device?
Can I protect my Nvidia Shield?
VirtualShield Domains

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General

General questions regarding VirtualShield and our services.
Learn more
VPN

Learn how to use and get the most out of VirtualShield's secure VPN service.
Learn more
ID Monitoring

Learn how to use our new Identity Theft protection and Credit Monitoring service.
Learn more
Antivirus

Learn how to use our brand-new Antivirus protection service.
Learn more