Overview
Our mobile apps can be downloaded directly from the 
Apple App Store or the , and our desktop apps can be downloaded from . The 
Windows and 
macOS apps are not available in the Store at this time.
You may need to allow apps outside of the Store, or disable Safe Mode before you can install VirtualShield. Alternatively, if you wish to install apps outside of the , this article will instruct you on how to 
install the app manually.
In this section
Windows
If you see any warnings when you attempt to install 
VirtualShield VPN or VirtualShield Antivirus, it is likely that you need to allow apps to be installed outside of the Microsoft Store.
It is also possible Safe Mode is blocking the installation. Safe Mode locks down your Operating System to prevent you from running any unsafe apps without your knowledge.
Do so at your own risk. Disabling Safe Mode can expose your device to viruses and malware. Only download files and install applications if you can trust the source.
Allow apps from Anywhere
How to allow apps from Anywhere on your Windows computer:
Open the Settings app on your Windows computer.
To open Settings, click the
Navigate to Apps 
Apps & features from the sidebar.
If you can’t find this option, select
Under Choose where to get apps, select Anywhere or Allow apps from anywhere.
That’s it! You will now be able to install our , along with other apps outside of the .
Disable Safe Mode
How to disable Safe Mode on your Windows computer:
Open the Settings app on your Windows computer.
To open Settings, click the
Navigate to Update & Security Activation from the sidebar.
This article only applies to Windows 10 or later. On older versions of Windows, you do not need to disable Safe Mode.
Find the section labeled Switch to Windows Home, or Switch to Windows Pro, then select Go to the Store.
On the Switch out of S Mode (or similar) screen that appears, click the Get button.
That’s it! You will now be able to install our Windows application, along with other apps outside of the Microsoft Store.
In this section
macOS
If you see any warnings when you attempt to install VirtualShield VPN or VirtualShield Antivirus, it is likely that you need to allow apps to be installed outside of the Apple App Store.
It is also possible Safe Mode is blocking the installation. Safe Mode locks down your Operating System to prevent you from running any unsafe apps without your knowledge.
Do so at your own risk.
Allow apps from Anywhere
How to allow apps from Anywhere on your Mac computer:
From the 
Apple menu near the corner of your screen, select System Settings.
If you don’t see the System Settings option, select System Preferences.
Navigate to Privacy & Security > Security from the sidebar.
Below Security, next to Allow applications downloaded from, choose App Store and identified developers.
Success.
Disable Safe Mode
How to disable Safe Mode on your Mac computer:
To exit Safe Mode on Mac, you can simply restart your computer normally.
If it still says Safe Mode, shut down your computer again.
When you start your computer up, hold the Option button until a screen comes up displaying your Mac OS X Startup disk.
Success.
In this section
Android
If you see any warnings when you attempt to install VirtualShield VPN or VirtualShield Antivirus, or if your device lacks access to the , it is likely that you can still use the app but you will need to install it manually.
Alternatively, if you would prefer to avoid using the Google Play Store you can follow the same steps to download and install the app outside of the Store.
Do so at your own risk.
Allow apps from Anywhere
How to allow apps from Anywhere on your Android phone/tablet:
Open the Settings app on your Android phone/tablet.
If you can’t find this icon, ask Google to open your Settings.
Select Security & fingerprint from the list of available options.
It may be labeledSecurity or
Turn on the Unknown sources option to allow installation of apps outside of the .
Manual App Setup
How to manually install VirtualShield VPN on your Android phone/tablet:
Start by visiting to download the Android Package (APK) file to your device. The file will begin to download automatically:
Google Android 7.0 or later is required. See our for more information.Open the 
VirtualShield.apk file you just downloaded. Unless otherwise specified, this file will be located in your Downloads folder.
To find this folder, open the File Manager app on your device, or ask Google to open your Downloads.
Tap the Install button to start the installation.
Once the installation is complete, this button will say Open. Tap it to launch the application.
That’s it! You can also open the app using the shield icon on your Home screen or App Drawer, to log in and connect to our 
secure network.
For more help logging in and connecting, see our .Common Questions
Can I install VirtualShield on my smart TV?
Technically speaking, you can. However, our apps have been optimized for devices with atouch screen, such as a phone or a tablet. It might be a little difficult to navigate using a different input device, like a remote control.
Is this required to install VirtualShield?
No, in most cases allowing apps outside of the Store or disabling Safe Mode is not required. It is only recommended if you receive any warnings, or if you are instructed to do so by our .Can I install the Antivirus app manually?
The