Changing your Contact Details

Updated Sat, Mar 14, 2026 at 4:28 PM

Overview

We offer free live chat and email support to everyone. If your plan includes Priority Phone Support, our U.S. based support representatives are also standing by to help you with getting your devices secure.

If you receive any emails, phone calls, or special offers from our company or if our support team needs to contact you for any reason, we’ll use your contact details to identify you as the account owner.

Changing your First/Last Name

The entire purpose of a VPN is to remain anonymous on the internet. If you don’t feel comfortable sharing your personal details online, no problem! Feel free to provide an alias or a nickname instead.

As a reminder we have a completely 100% Zero Logs policy, which means we don’t track, monitor, or know what you do online. For your peace of mind, you are welcome to review our Terms & Conditions.

How to change the First & Last name for your account:

Start by visiting your Account Dashboard. Select Settings from the navigation menu, or use the link below:

my.virtualshield.com/settings

Below Name on the right, enter your First & Last name then press the Save button.

We do not share this information with third-parties. You can rest assured knowing these details will remain completely private.

Changing your Phone Number

If your plan includes Priority Phone Support, it is also a good idea to ensure your phone number remains fully up to date. You can update these details anytime from your Account Dashboard.

If our support representatives attempt to contact you over the phone we’ll use your contact details first, unless you provide an alternate number when you schedule a call.

How to change the Phone number for your account:

Start by visiting your Account Dashboard. Select Settings from the navigation menu, or use the link below:

my.virtualshield.com/settings

Below Name on the right, enter your Phone number then press the Save button.

Remember to include your 3-digit area code. The country code is not required unless you reside outside of the United States.

Common Questions

Do I need to provide my real name?

No, you can remain completely anonymous while using our service. Just remember we will use your contact details to identify you if our support team needs to contact you for any reason.

Do I need to provide my phone number?

No, your phone number is entirely optional. This information is not required. Don’t forget we have an extensive knowledgebase of support articles available, and our support team is always here to assist you 7 days a week.