Antivirus App Setup

Overview

This article will instruct you on how to install and uninstall the VirtualShield Antivirus app on all of your various devices. Simply choose your device below to get started.

Our Android app can be downloaded directly from the Google Play Store, and our desktop apps can be downloaded from our website using the steps provided below.


 Windows  macOS  Android

In this section


Install the Windows Antivirus

How to install VirtualShield Antivirus on your Windows computer:
1

Visit your Account Dashboard. Select Antivirus from the navigation menu to download Antivirus protection for your device:

Microsoft Windows 7 or later is required. See our support article for more information.
2

Click Download next to Windows Antivirus. The file will begin to download automatically.

This will also generate a License Key you can use to unlock the Antivirus on additional devices. Find this key by visiting your Account Dashboard.
3

Open the VirtualShieldAntivirusSetup file you just downloaded. Unless otherwise specified, this file will be located in your Downloads folder.

To find this folder, click the Start button, type “downloads” in the search box and press Enter.

4

If you are prompted to allow VirtualShield to make changes to your device, choose Yes to continue.

5

The Antivirus Setup Wizard will now launch in a new window. Click Install to start the installation.

The wizard will now complete the installation. Do not attempt to close the wizard or power off your device during this process.
6

That’s it! The app will open automatically. You can also open it using the shield icon on your Desktop or Start menu, to begin scanning your device for viruses.

For more help getting started with the Antivirus, see our support article.

Uninstall the Windows Antivirus

How to remove VirtualShield Antivirus from your Windows computer:
1

Click the Start button, type “apps” in the search box and press Enter.

2

Find the VirtualShield Antivirus app in this list, then choose Uninstall.

If you can’t find this option, open your Settings app and then uninstall VirtualShield Antivirus from the Apps category.
3

If you are prompted to confirm the uninstall, choose Yes to continue.

4

That’s it! The app has been uninstalled successfully. You can follow the same steps above to repair or reinstall the application on a different device.

If you have any questions or need any assistance, please don’t hesitate to contact us.

Common Questions

Can I use the Antivirus on iPhone/iPad?
While Apple doesn’t natively support Antivirus on iOS, we’ve got you covered. Our VPN protects against harmful malware at the network-level. You can simply install the VirtualShield VPN app for full protection on your iPhone/iPad.
Why does the Antivirus ask me to upgrade?
Either you’ve exceeded your number of devices, or you downloaded a free trial version of the app. If you downloaded the trial version, you can unlock the Antivirus using your License Key.
My device is too old to run the app, what can I do?
If your device is incompatible, we strongly recommend upgrading your Operating System to remain protected against the latest threats. See our support article for more information.

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