We're sorry that we haven't lived up to expectations. Before we let you go, please take a moment to reach out to our support team so that we can try and assist you and make it right.
Our team is dedicated to help you resolve any issues you are facing so you can be fully protected.
Canceling your Subscription
If you're struggling with any technical or connection issues, please make sure you download the latest apps from our website, to ensure that you have access to our blazing-fast new network.
If you would still like to cancel, you can do so by following these instructions:
Start by logging in to your online Account Dashboard using the link below:
Select My Subscription on the left, if it is not selected already.
Look for the Cancel box on the right-hand side, then click or tap the here link to start the cancellation process.
Again, we're truly sorry that we were unable to keep you as a customer. All of your feedback, whether positive or negative is really appreciated so that we can work on better serving you.
If you have any questions, feel free to contact our support team for further assistance.
If I cancel during my free trial period, will I still be billed?
No, you can cancel at any time during your 30 day free trial period and you will not be billed. This allows you to give us a try before you actually start to pay for our services.
Will I receive a refund for my subscription?
We also offer a 60 day risk-free grace period with all of our plans. You can cancel at any time during this 60 day grace period and request a full refund.