Regenerating your VPN Key

Overview

Your VPN key is used in the encryption process, and it is automatically generated and rotated every 7 days for security purposes. It also helps us recognize your device apart from other devices that may be connected.

Before the VPN connection can be established, a secure handshake is required between your device and the datacenter. The VPN key is used to uniquely identify your device and complete this handshake process.

It is not necessary to regenerate this key manually unless you're having trouble connecting, or you are instructed to do so by our support team.

 Windows  macOS  iOS  Android

 Windows

Before attempting to regenerate your VPN key, we recommend changing your location first to see if that allows you to connect without issues. See our support article for more information.

If you're still having trouble connecting after changing your location, follow the instructions in this article to generate a new VPN key for your device.


Regenerate VPN Key

How to regenerate the encryption key on your Windows computer:
1

Open VirtualShield and log in to your account, if you are not logged in already.

For more help logging in and connecting, see our support article.
2

Click More Options (three vertical dots) near the corner of the app, and choose Advanced Settings from the popup menu.

You can also right-click the shield icon next to your clock, then navigate to VPN > Advanced Settings from the popup menu.

3

Click the Regenerate button to generate a new VPN encryption key.

You can also click the Verify button to determine if your previous VPN key is still valid.

Common Questions

?
Will my key be regenerated if VirtualShield isn't running?
Answer: Yes, your VPN key will still be automatically regenerated every 7 days, whether the app is running or not. It is not necessary to regenerate this key manually each time you want to connect.
?
I still can't connect after regenerating my key, what do I do?
Answer: If you've already tried changing your location, please try re-installing the app on your device. If you still can't connect, contact our support team for assistance.

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