Overview
The VPN Profile is required by Apple and Google, and it is automatically installed on your device during the installation process of VirtualShield.
Before the VPN connection can be established for the very first time, this profile must be installed in order to uniquely identify your device and to complete the connection process.
iOS
Before attempting to reinstall your VPN Profile, we recommend changing your location first to see if that allows you to connect without issues.
If you're still having trouble connecting after changing your location, follow the instructions in this article to install a new VPN Profile for your device.
It is not necessary to reinstall this profile unless you're having trouble connecting, or you are instructed to do so by our support team.
Reinstall VPN Profile
How to reinstall the VPN Profile on your Apple iPhone/iPad:
Open 
VirtualShield VPN and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our support article.
Tap the 
slider icon near the top-right to open the VPN Settings panel.
If you can't find this icon, tap theOverview icon near the bottom to return to the Home screen.
Select Advanced Settings to open the Advanced Settings panel.
Select Reinstall VPN Profile from the list of available options.
Press the Reinstall Profile button, then tap the 
back arrow to return to the Home screen.
Android
Before attempting to reinstall your VPN Profile, we recommend changing your location first to see if that allows you to connect without issues.
If you're still having trouble connecting after changing your location, follow the instructions in this article to install a new VPN Profile for your device.
It is not necessary to reinstall this profile unless you're having trouble connecting, or you are instructed to do so by our support team.
Reinstall VPN Profile
How to reinstall the VPN Profile on your Android phone/tablet:
Open VirtualShield VPN and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our support article.
Tap the slider icon near the top-right to open the VPN Settings panel.
If you can't find this icon, tap theOverview icon near the bottom to return to the Home screen.
Select Advanced Settings to open the Advanced Settings panel.
Select Reinstall VPN Profile from the list of available options.
Press the Reinstall Profile button, then tap the back arrow to return to the Home screen.
Common Questions
Why can't I see this option on my device?
This option is only available on mobile devices. If you are using the desktop application, we recommend re-installing the latest version of the app from our website instead.
I still can't connect to the VPN, what should I do?
First we recommend following each of the steps in our Troubleshooting article to see if it solves the issue. If that doesn't work, contact our support team for assistance.