Overview
Some firewalls can be very sensitive, and block access to outgoing connections on a specific port/protocol. It just means your security system is working as intended. Your network will remain safe that way.
Changing your Default Port can help increase reliability, or unblock the connection if a certain port/protocol combination is being blocked by your Internet Provider or security system.
Windows
By default, the port is selected automatically by cycling through each of the options one at a time, and keeping the last successful port saved in memory.
However, you can change this port manually to increase reliability if you are having trouble establishing the VPN connection. It can also help improve your connection speed(s).
It is not necessary to change the port manually unless you're having trouble connecting, or you are instructed to do so by our support team.
Default Port
How to change the Default Port on your Windows computer:
Open 
VirtualShield VPN and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our support article.
Select the 
VPN tab, or navigate to Secure VPN from the Overview screen.
Click the 
Settings button near the top-right to open the VPN Settings panel.
Alternatively you can right-click the
Select Default Port to expand the list of options.
Choose your desired option, then click the 
back arrow to return to the VPN screen.
You may need to re-connect to the VPN after saving your settings before the changes will be applied.
macOS
By default, the port is selected automatically by cycling through each of the options one at a time, and keeping the last successful port saved in memory.
However, you can change this port manually to increase reliability if you are having trouble establishing the VPN connection. It can also help improve your connection speed(s).
It is not necessary to change the port manually unless you're having trouble connecting, or you are instructed to do so by our support team.
Default Port
How to change the Default Port on your Mac computer:
Open VirtualShield VPN and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our support article.
In the Secure VPN section, click the 
slider icon to open the VPN Settings panel.
If you can't find this icon, click theclose button near the top-right to return to the Home screen.
Select Advanced Settings to open the Advanced Settings panel.
Select Default Port to expand the list of options.
Choose your desired option, then click the 
Save button to save your changes.
You may need to re-connect to the VPN after saving your settings before the changes will be applied.
iOS
By default, the port is selected automatically by cycling through each of the options one at a time, and keeping the last successful port saved in memory.
However, you can change this port manually to increase reliability if you are having trouble establishing the VPN connection. It can also help improve your connection speed(s).
It is not necessary to change the port manually unless you're having trouble connecting, or you are instructed to do so by our support team.
Default Port
How to change the Default Port on your Apple iPhone/iPad:
Open VirtualShield VPN and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our support article.
Tap the slider icon near the top-right to open the VPN Settings panel.
If you can't find this icon, tap theOverview icon near the bottom to return to the Home screen.
Select Advanced Settings to open the Advanced Settings panel.
Select Default Port to expand the list of options.
Choose your desired option, then tap the Save button to save your changes.
You may need to re-connect to the VPN after saving your settings before the changes will be applied.
Android
By default, the port is selected automatically by cycling through each of the options one at a time, and keeping the last successful port saved in memory.
However, you can change this port manually to increase reliability if you are having trouble establishing the VPN connection. It can also help improve your connection speed(s).
It is not necessary to change the port manually unless you're having trouble connecting, or you are instructed to do so by our support team.
Default Port
How to change the Default Port on your Android phone/tablet:
Open VirtualShield VPN and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our support article.
Tap the slider icon near the top-right to open the VPN Settings panel.
If you can't find this icon, tap theOverview icon near the bottom to return to the Home screen.
Select Advanced Settings to open the Advanced Settings panel.
Select Default Port to expand the list of options.
Choose your desired option, then tap the Save button to save your changes.
You may need to re-connect to the VPN after saving your settings before the changes will be applied.
Common Questions
Does it matter which port I choose?
No, in most cases it doesn't matter which port you choose. If you do change the port, we recommend using port 51820 or 1194 to establish the fastest, and most reliable connection to our network.
Why can't I see this option on my device?
It is possible you still have an older/legacy version of our app installed. We recommend downloading the latest version from our website to take advantage of the new VPN technology, and all of the new security features we offer.
I still can't connect to the VPN, what should I do?
First we recommend following each of the steps in our Troubleshooting article to see if it solves the issue. If that doesn't work, contact our support team for assistance.