Overview
Some firewalls can be very sensitive, and block access to outgoinng connections on a specific port/protocol. It just means your security system is working as intended. Your network will remain safe that way.
Changing your Default Port can help increase reliability, or unblock the connection if a certain port/protocol combination is blocked by your Internet Provider or security system.
It is not necessary to change the port manually unless you're having trouble connecting, or you are instructed to do so by our support team.
Windows
By default, the port is selected automatically by cycling through each of the options one at a time, and keeping the last successful port saved in memory.
However, you can change this port manually to help increase reliability if you are having trouble staying connected. It can also help improve your connection speed(s).
Default Port
How to change the Default Port on your Windows computer:
Open VirtualShield and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our support article.
In the Secure VPN section, click 
More and choose Advanced Settings from the menu.
You can also right-click the shield icon next to your clock, then navigate to VPN > Advanced Settings from the menu.
Select Default Port to expand the list of options.
Choose your desired option, then click the Save button to save your changes and return to the Home screen.
You may need to re-connect to the VPN after saving your settings before the changes will be applied.
macOS
By default, the port is selected automatically by cycling through each of the options one at a time, and keeping the last successful port saved in memory.
However, you can change this port manually to help increase reliability if you are having trouble staying connected. It can also help improve your connection speed(s).
Default Port
How to change the Default Port on your Mac computer:
Open VirtualShield and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our support article.
In the Secure VPN section, click the 
slider icon to open the VPN Settings panel.
Select Advanced Settings to open the Advanced Settings panel.
Select Default Port to expand the list of options.
Choose your desired option, then click the Save button to save your changes and return to the Home screen.
You may need to re-connect to the VPN after saving your settings before the changes will be applied.
iOS
By default, the port is selected automatically by cycling through each of the options one at a time, and keeping the last successful port saved in memory.
However, you can change this port manually to help increase reliability if you are having trouble staying connected. It can also help improve your connection speed(s).
Default Port
How to change the Default Port on your Apple iPhone/iPad:
Open VirtualShield and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our support article.
Tap the slider icon near the top-right to open the VPN Settings panel.
Select Advanced Settings to open the Advanced Settings panel.
Select Default Port to expand the list of options.
Choose your desired option, then tap the Save button to save your changes and return to the Home screen.
You may need to re-connect to the VPN after saving your settings before the changes will be applied.
Android
By default, the port is selected automatically by cycling through each of the options one at a time, and keeping the last successful port saved in memory.
However, you can change this port manually to help increase reliability if you are having trouble staying connected. It can also help improve your connection speed(s).
Default Port
How to change the Default Port on your Android phone/tablet:
Open VirtualShield and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our support article.
Tap the slider icon near the top-right to open the VPN Settings panel.
Select Advanced Settings to open the Advanced Settings panel.
Select Default Port to expand the list of options.
Choose your desired option, then tap the Save button to save your changes and return to the Home screen.
You may need to re-connect to the VPN after saving your settings before the changes will be applied.
Common Questions
I still can't connect to the VPN, what should I do?
Please try following each of the steps in our Troubleshooting Connection Issues article. If that doesn't work, contact our support team for further assistance.
Why can't I see this option on my device?
It is possible you still have an older/legacy version of our app installed. We recommend downloading the latest version from our website to take advantage of the new VPN technology, and all of the new security features we offer.