Overview
Some firewalls are very sensitive, and block access to connections on a specific port/protocol. That's a good thing, it means your security system is working as intended. Your network will remain safe that way.
Changing your Default Port can help increase reliability if you're having trouble connecting, or unblock the connection if a certain port/protocol combination is blocked by your Internet Provider or security system.
Windows
By default, the port is selected automatically by cycling through each of the options, and keeping the last successful port saved in memory. You can also select the port manually to help increase reliability.
This feature is entirely optional, it is not required in order to be protected.
Default Port
How to change the default port on your Windows computer:
Open VirtualShield and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our support article.
Click More Options (three vertical dots) near the corner of the app, and choose Advanced Settings from the popup menu.
You can also right-click the shield icon next to your clock, then navigate to VPN > Advanced Settings from the popup menu.
Select Default Port to expand the list of options.
Select your desired option, then click the Save button to save your changes and return to the Home screen.
You may need to re-connect to the VPN after saving your settings before the changes will be applied.
iOS
By default, the port is selected automatically by cycling through each of the options, and keeping the last successful port saved in memory. You can also select the port manually to help increase reliability.
This feature is entirely optional, it is not required in order to be protected.
Default Port
How to change the default port on your Apple iPhone/iPad:
Open VirtualShield and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our support article.
Tap the slider icon near the corner of the app to open the VPN Settings panel.
Select Advanced Settings to open the Advanced Settings panel.
Select Default Port to expand the list of options.
Select your desired option, then tap the Save button to save your changes and return to the Home screen.
You may need to re-connect to the VPN after saving your settings before the changes will be applied.
Android
By default, the port is selected automatically by cycling through each of the options, and keeping the last successful port saved in memory. You can also select the port manually to help increase reliability.
This feature is entirely optional, it is not required in order to be protected.
Default Port
How to change the default port on your Android phone/tablet:
Open VirtualShield and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our support article.
Tap the slider icon near the corner of the app to open the VPN Settings panel.
Select Advanced Settings to open the Advanced Settings panel.
Select Default Port to expand the list of options.
Select your desired option, then tap the Save button to save your changes and return to the Home screen.
You may need to re-connect to the VPN after saving your settings before the changes will be applied.
Common Questions
Do I need to change the port if I'm connected?
No, in most cases you do not need to adjust this option. It is only recommended if you're having trouble staying connected, or are instructed to do so by our support team.
Why can't I see this option on my device?
We'll be adding this option to more devices very soon, including macOS, Linux, and more. Contact us for more detailed information.