Keep Alive on Sleep


This option allows you to remain connected to our servers when your device goes to sleep. Normally if your device enters Sleep mode, the VPN can become disconnected and expose your actual location.

This adds an additional layer of security to the VPN, by preventing any unwanted (private) information from leaking across your regular (public) network without your knowledge or consent.

 Windows  macOS  iOS  Android


This setting is disabled by default, you must enable it yourself. It can be useful if your device is behind a firewall or NAT (Network Address Translation). However, enabling this option may impact battery life.

Keep Alive on Sleep

How to keep the connection alive on your Windows computer:

Open your Settings app. It looks like a  gear shaped icon.

To open Settings, click the  Start button, type settings in the search box and press Enter.

Navigate to System > Power & sleep on the left.


On the right pane, find the option labeled When my PC is asleep and on battery power, disconnect from the network, and choose Never.

This option is only available on Windows laptops and tablets with a built-in battery.

Common Questions

Will VirtualShield open when I turn on my device?
If the Autostart option is enabled, VirtualShield will open automatically each time you turn on or restart your device. If used in combination with the Connect Automatically option, you will remain connected to the VPN at all times.
Why can't I see this option on my device?
If your computer is not running on battery, you can simply disable Sleep mode. See this Microsoft article for more information.

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