Overview
This option allows you to remain connected to our servers when your device goes to sleep. Normally if your device enters Sleep mode, the VPN can become disconnected and expose your actual location.
This adds an additional layer of security to the VPN, by preventing any unwanted (private) information from leaking across your regular (public) network without your knowledge or consent.
Windows
This setting is disabled by default, you must enable it yourself. It can be useful if your device is running behind a firewall or NAT (Network Address Translation).
Just be aware this may impact battery life. If your device is low on battery, we recommend disabling this option to help with power consumption.
Keep Alive on Sleep
How to keep the connection alive on your Windows computer:
Open the 
Settings app on your computer.
To open Settings, click theStart button, type settings in the search box and press Enter.
Navigate to System > 
Power & sleep from the sidebar.
Below Network connection, find the option labeled When my PC is asleep and on battery power, disconnect from the network, and choose Never.
This option is only available on Windows laptops and tablets with a built-in battery.
macOS
This setting is disabled by default, you must enable it yourself. It can be useful if your device is running behind a firewall or NAT (Network Address Translation).
Just be aware this may impact battery life. If your device is low on battery, we recommend disabling this option to help with power consumption.
Keep Alive on Sleep
How to keep the connection alive on your Mac computer:
From the 
Apple menu near the corner of your screen, select System Settings.
If you don't see the System Settings option, select System Preferences.
Navigate to 
Battery from the sidebar.
If you don't see the this option, try scrolling down or select Energy Saver.
On the right pane, turn on the Wake for network access option.
See this Apple article for more info on how to set your sleep and wake settings.
iOS
This setting is disabled by default, you must enable it yourself. It can be useful if your device is running behind a firewall or NAT (Network Address Translation).
Just be aware this may impact battery life. If your device is low on battery, we recommend disabling this option to help with power consumption.
Keep Alive on Sleep
How to keep the connection alive on your Apple iPhone/iPad:
Open 
VirtualShield VPN and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our support article.
Tap the 
slider icon near the top-right to open the VPN Settings panel.
If you can't find this icon, tap theOverview icon near the bottom to return to the Home screen.
Select Advanced Settings to open the Advanced Settings panel.
Toggle the Keep Alive on Sleep option on or off, then tap the 
back arrow to return to the Home screen.
Android
This setting is disabled by default, you must enable it yourself. It can be useful if your device is running behind a firewall or NAT (Network Address Translation).
Just be aware this may impact battery life. If your device is low on battery, we recommend disabling this option to help with power consumption.
Keep Alive on Sleep
How to keep the connection alive on your Android phone/tablet:
Open VirtualShield VPN and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our support article.
Tap the slider icon near the top-right to open the VPN Settings panel.
If you can't find this icon, tap theOverview icon near the bottom to return to the Home screen.
Select Advanced Settings to open the Advanced Settings panel.
Toggle the Keep Alive on Sleep option on or off, then tap the back arrow to return to the Home screen.
Common Questions
Will VirtualShield open when I turn on my device?
If the Autostart option is enabled, VirtualShield will open automatically each time you turn on or restart your device. If used in combination with the Connect Automatically option, you will remain connected to the VPN at all times.
Why can't I see this option on my device?
If your computer is not running on battery, you can simply disable Sleep mode. See this Microsoft article for more information.