Overview
This option allows you to remain connected to our servers when your device goes to sleep. Normally if your device enters Sleep/Hibernation mode, the VPN can become disconnected and expose your physical location.
This adds another additional layer of security to the VPN, by preventing any unwanted (private) information from leaking across your regular (public) network without your knowledge or consent.
Windows
This setting is disabled by default, you must enable it yourself. It can be useful if your device is running behind a firewall or NAT (Network Address Translation).
Just be aware this may impact battery life. If your device is low on battery, we recommend disabling this option to help with power consumption.
Keep Alive on Sleep
How to keep the connection alive on your Windows computer:
Open the Settings app on your Windows computer.
To open Settings, click the
Navigate to System Power & sleep from the sidebar.
Below Network connection, find the option labeled “When my PC is asleep and on battery power, disconnect from the network”, and choose Never.
This option is only available on Windows laptops and tablets with a built-in battery.
macOS
This setting is disabled by default, you must enable it yourself. It can be useful if your device is running behind a firewall or NAT (Network Address Translation).
Just be aware this may impact battery life. If your device is low on battery, we recommend disabling this option to help with power consumption.
Keep Alive on Sleep
How to keep the connection alive on your Mac computer:
From the Apple menu near the corner of your screen, select System Settings.
If you don’t see the System Settings option, select System Preferences.
Navigate to Battery or Energy Saver from the sidebar.
On the right pane, toggle the Wake for network access option on or off.
See this Apple article for more info on how to set your sleep and wake settings.
iOS
This setting is disabled by default, you must enable it yourself. It can be useful if your device is running behind a firewall or NAT (Network Address Translation).
Just be aware this may impact battery life. If your device is low on battery, we recommend disabling this option to help with power consumption.
Keep Alive on Sleep
How to keep the connection alive on your Apple iPhone/iPad:
Open 
VirtualShield VPN and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our .Tap the 
slider icon near the top-right to open the 
VPN Settings panel.
If you can’t find this icon, tap theOverview icon near the bottom to return to the Home/Overview screen.
Select 
Advanced Settings from the list of available options.
Toggle the Keep Alive on Sleep option on or off, then tap the back arrow to return to the Home/Overview screen.
Android
This setting is disabled by default, you must enable it yourself. It can be useful if your device is running behind a firewall or NAT (Network Address Translation).
Just be aware this may impact battery life. If your device is low on battery, we recommend disabling this option to help with power consumption.
Keep Alive on Sleep
How to keep the connection alive on your Android phone/tablet:
Open VirtualShield VPN and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our .Tap the slider icon near the top-right to open the VPN Settings panel.
If you can’t find this icon, tap theOverview icon near the bottom to return to the Home/Overview screen.
Select Advanced Settings from the list of available options.
Toggle the Keep Alive on Sleep option on or off, then tap the back arrow to return to the Home/Overview screen.
Common Questions
Will VirtualShield open when I turn on my device?
If the Autostart option is enabled, VirtualShield will open automatically each time you turn on or restart your device. If used in combination with the Connect Automatically option, you will remain connected to the VPN at all times.
Why can’t I see this option on my device?
If your computer is not running on battery, you can simply disable Sleep mode. See this Microsoft article for more information.