Overview
This option allows you to remain connected to our servers when your device goes to sleep. Normally if your device enters Sleep mode, the VPN can become disconnected and expose your actual location. This can be useful if your device is behind a firewall or NAT (Network Address Translation).
This adds an additional layer of security to the VPN, by preventing any unwanted (private) information from leaking across your regular (public) network without your knowledge/permission.
iOS
This setting is disabled by default, you must enable it yourself. You can also choose to leave this option disabled if you prefer to connect manually instead.
This feature is entirely optional, however enabling this setting may effect battery life.
Keep Alive on Sleep
How to keep the VPN connection alive on your Apple iPhone/iPad:
Open VirtualShield and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our support article.
Tap the slider icon near the corner of the app to open the VPN Settings panel.
Select Advanced Settings to open the Advanced Settings panel.
Toggle the Keep Alive on Sleep option on or off, then tap the X button to save your changes and return to the Home screen.
If used in combination with the Connect Automatically option, VirtualShield will remain connected to our secure network at all times.
Android
This setting is disabled by default, you must enable it yourself. You can also choose to leave this option disabled if you prefer to connect manually instead.
This feature is entirely optional, however enabling this setting may effect battery life.
Keep Alive on Sleep
How to keep the VPN connection alive on your Android phone/tablet:
Open VirtualShield and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our support article.
Tap the slider icon near the corner of the app to open the VPN Settings panel.
Select Advanced Settings to open the Advanced Settings panel.
Toggle the Keep Alive on Sleep option on or off, then tap the X button to save your changes and return to the Home screen.
If used in combination with the Connect Automatically option, VirtualShield will remain connected to our secure network at all times.
Common Questions
Will the VPN connect when my device turns on/restarts?
Only if the Connect Automatically option is turned on in your device's Settings. See our support article for more information.
Why can't I see this option on my device?
We'll be adding this option to more devices very soon, including macOS, Linux, and more. Contact us for more detailed information.