Keep Alive on Sleep


This option allows you to remain connected to our servers when your device goes to sleep. Normally if your device enters Sleep mode, the VPN can become disconnected and expose your actual location. This can be useful if your device is behind a firewall or NAT (Network Address Translation).

This adds an additional layer of security to the VPN, by preventing any unwanted (private) information from leaking across your regular (public) network without your knowledge/permission.

 Windows  macOS  iOS  Android


This setting is disabled by default, you must enable it yourself. However, enabling this setting may impact battery life. If used in combination with the Connect Automatically option, VirtualShield will remain connected to our secure network at all times.

Keep Alive on Sleep

How to keep the connection alive on your Windows computer:

Open your Settings app. It looks like a cog/gear shaped icon.

To open Settings, click the Windows Start button, type settings in the search box and press Enter.

Navigate to System > Power & sleep on the left.


On the right pane, click the option "When my PC is asleep and on battery power, disconnect from the network", and choose Never.

This feature is only available for Windows laptops and tablets with a built-in battery.

Common Questions

Will the VPN connect when my device turns on/restarts?
Only if the Connect Automatically option is turned on in your VPN Settings. See our support article for more information.
Why can't I see this option on my device?
If your computer is not running on battery, you can simply disable Sleep mode. See this Microsoft article for more information.

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