Overview
If you experience any issues sending or receiving e-mails while you're connected to our VPN service, you may need to adjust some of the settings in your e-mail software.
This article only applies if you're using an app/program (such as Microsoft Outlook, Mozilla Thunderbird, or Apple Mail) to access your emails.
If you use a webmail service (such as gmail.com or hotmail.com) to access your email, you do not need to make any changes.
In this section
Windows Mail
How to configure the Mail app on your Windows computer:
Open Windows Mail.
To open Windows Mail, click the Start button, type mail and press Enter.
From the Tools menu, select Accounts.
Under Mail, select your e-mail account and click Properties.
Select the Servers tab, and ensure the box next to My outgoing server (SMTP) requires authentication is checked.
Select the Advanced tab, and ensure that you have not selected This server requires a secure connection (SSL) under the Outgoing (SMTP) port settings.
Change the Outgoing Server Port to 587.
If you are still unable to send e-mails, change the Outgoing Server Port to 465 and then turn on SSL in the Outgoing (SMTP) port settings.
Finally, click OK to save your changes.
When you save your settings, your e-mail client will verify the connection. If it does not verify, then something went wrong.
Microsoft Outlook
How to configure Microsoft Outlook on your Windows computer:
Open Microsoft Outlook.
To open Microsoft Outlook, click the Start button, type outlook and press Enter.
From the File or the Tools menu, select Account Settings.
It might be labeled Email Accounts, depending on your Outlook version.
Select your e-mail account, then click the Change button.
Click More Settings near the bottom corner of the Email Accounts window.
Select the Outgoing Server tab, and ensure the box next to My outgoing server (SMTP) requires authentication is checked.
Select the Advanced tab, and ensure that you have not selected This server requires a secure connection (SSL) under the Outgoing (SMTP) port settings.
Change the Outgoing Server Port to 587.
If you are still unable to send e-mails, change the Outgoing Server Port to 465 and then turn on SSL in the Outgoing (SMTP) port settings.
Finally, click OK to save your changes.
When you save your settings, your e-mail client will verify the connection. If it does not verify, then something went wrong.
Mozilla Thunderbird
How to configure Mozilla Thunderbird on your Windows computer:
Open Mozilla Thunderbird.
To open Mozilla Thunderbird, click the Start button, type thunderbird and press Enter.
From the Tools menu, select Account Settings.
Select Outgoing Server (SMTP), and click the Edit button next to the outgoing mail server.
Under User Name type in your e-mail address, if you have not done so already.
Change the Outgoing Server Port to 587.
If you are still unable to send e-mails, change the Outgoing Server Port to 465.
Finally, click OK to save your changes.
When you save your settings, your e-mail client will verify the connection. If it does not verify, then something went wrong.
In this section
Apple Mail
How to configure the Mail app on your Mac computer:
Open Apple Mail.
To open Apple Mail, click Finder (face icon) in the Dock, select Applications from the sidebar, then click Mail.
From the Mail menu, select Preferences.
Select Accounts, then click the Edit button next to your e-mail account.
Click Server Settings, and select Password from the Authentication setting.
Under User Name type in your e-mail address, if you have no done so already.
You might also be prompted to enter your password.
Change the Outgoing Server Port to 587.
If you are still unable to send e-mails, change the Outgoing Server Port to 465.
Microsoft Outlook
How to configure Microsoft Outlook on your Mac computer:
Open Microsoft Outlook.
To open Microsoft Outlook, click Finder (face icon) in the Dock, select Applications from the sidebar, then click Outlook.
From the Tools menu, select Accounts.
Choose your e-mail account from the sidebar, if it is not selected already.
Ensure that you have not selected the Use SSL to connect (recommended) option.
Ensure the box next to Override default port option is checked.
Change the Outgoing Server Port to 587.
If you are still unable to send e-mails, change the Outgoing Server Port to 465 and then turn on SSL in the Outgoing (SMTP) port settings.
Mozilla Thunderbird
How to configure Mozilla Thunderbird on your Mac computer:
Open Mozilla Thunderbird.
To open Mozilla Thunderbird, click Finder (face icon) in the Dock, select Applications from the sidebar, then click Thunderbird.
From the Tools menu, select Account Settings.
Select Outgoing Server (SMTP), and click the Edit button next to the outgoing mail server.
Under User Name type in your e-mail address, if you have not done so already.
Change the Outgoing Server Port to 587.
If you are still unable to send e-mails, change the Outgoing Server Port to 465.
Finally, click OK to save your changes.
When you save your settings, your e-mail client will verify the connection. If it does not verify, then something went wrong.
In this section
Apple Mail
How to configure the Mail app on your iPhone/iPad:
Open your Settings app. It looks like a cog/gear shaped icon.
If you can't find this icon, ask Siri to open your Settings.
Select Mail from the list of options.
It might be labeled Mail, Contacts, Calendars, depending on your iOS version.
Select your e-mail account, then navigate to the Email Information screen.
Select Outgoing Mail Server. Now you will see a list of servers that have been configured on your device.
The one that is currently selected is highlighted Primary Server. Tap on it.
Ensure that SSL is off, and Authentication is set to Password.
Change the Outgoing Server Port to 587.
If you are still unable to send e-mails, change the Outgoing Server Port to 465 and then turn on SSL in the Outgoing Mail Server settings.
Finally, tap Done to save your changes.
When you save your settings, your e-mail client will verify the connection. If it does not verify, then something went wrong.
Microsoft Outlook
How to configure Microsoft Outlook on your iPhone/iPad:
Open Microsoft Outlook.
If you can't find this icon, ask Siri to open Outlook.
Tap the cog/gear icon to open your Settings, then choose Add Mail Account.
Enter your e-mail address, then press the Continue button.
You will be asked to choose which type of account you'd like to use. POP3 (Post Office Protocol) is recommended.
Input your password and display name, then toggle the Advanced Settings switch at the bottom.
Below IMAP/POP3 Incoming Mail Server, enter your your incoming mail settings.
Below SMTP Outgoing Mail Server, enter your outgoing mail settings. Ensure that you are using port 587.
If you are still unable to send e-mails, change the Outgoing Server Port to 465.
Finally, tap the check mark near the corner to save your changes.
When you save your settings, your e-mail client will verify the connection. If it does not verify, then something went wrong.
In this section
Microsoft Outlook
How to configure Microsoft Outlook on your Android phone/tablet:
Open Microsoft Outlook.
If you can't find this icon, ask Google to open Outlook.
Tap the cog/gear icon to open your Settings, then choose Add Mail Account.
Enter your e-mail address, then press the Continue button.
You will be asked to choose which type of account you'd like to use. POP3 (Post Office Protocol) is recommended.
Input your password and display name, then toggle the Advanced Settings switch at the bottom.
Below IMAP/POP3 Incoming Mail Server, enter your your incoming mail settings.
Below SMTP Outgoing Mail Server, enter your outgoing mail settings. Ensure that you are using port 587.
If you are still unable to send e-mails, change the Outgoing Server Port to 465.
Finally, tap the check mark near the corner to save your changes.
When you save your settings, your e-mail client will verify the connection. If it does not verify, then something went wrong.
Common Questions
Why can't I receive emails while the VPN is active?
If you are using IMAP (Internet Message Access Protocol) for your Incoming mail settings, it is recommended that you use POP3 (Post Office Protocol) instead. Contact your e-mail provider for more information about your POP3 settings.
My email client is not listed above, what can I do?
If your e-mail client is not listed, changing your Outgoing Server Port is very similar in other apps. Contact our support team or your e-mail provider for further assistance.