How can I tell if I'm protected?


You can test your protection at any time using this link. It doesn't matter which device you're using, this page will work on all of your various devices, computers, tablets, smart phones, and more:

If you are connected to our secure network, this page will report your status as Protected. It will also display the IP address and geographic location of the VPN datacenter you're connected to. Otherwise, this page will display your actual location.

This is the same information other websites and apps can see when you surf the web. They will not be able to recognize your actual IP address or location.

 Windows  macOS  iOS  Android


How to verify your protection on your Windows computer:

As long as the power button appears green when you open the app, it means you're fully protected. If you are not connected, this button will appear yellow in color:


When you close or hide VirtualShield, it will continue protecting you in the background. You will also see a small shield icon near the corner of your screen (next to your clock).

If you don't see this icon, click the up-arrow to Show hidden icons. You can drag this icon and move it next to your clock for quick & easy access.

Common Questions

Will the VPN connect automatically when I turn on my device?
By default, you must connect to our servers manually. To connect automatically, see our support article for more information.
Why does my app look different from the one above?
It is possible you have an older/legacy version of our app installed. We recommend removing the legacy version, and installing the new version of the app from our website.

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