VPN App Setup

Visit our macOS Download Page and click the Download button. Alternatively, you can use this link and the file will begin to download automatically:

macOS X 10.14 (Mojave) or later is required to install VirtualShield. See our support article for more information.

Open the VirtualShield.pkg file you just downloaded. Unless otherwise specified, this file will be located in your Downloads folder.

To find this folder, open Finder in the Dock, and select Downloads from the sidebar.

The VPN Setup Wizard will now launch in a new window. Click Continue to start the installation.

If you are prompted for your credentials, enter your computer’s password then click Install Software.

The wizard will now complete the installation. Do not attempt to close the wizard or power off your device during this process.

That’s it! The app will open automatically. You can also open it using the shield icon in your Applications list or Launchpad, to log in and connect to our secure network.

For more help logging in and connecting, see our support article.

Open Finder in the Dock, and select Applications from the sidebar.

Alternatively, you can press Option + Command + Space on your keyboard.

Find the VirtualShield VPN app in this list, then Control-click the icon and select Move to Trash from the popup menu.

If you are prompted to confirm the uninstall, choose Move to Trash to continue.

If you are prompted for your credentials, enter your computer’s password.

That’s it! The app has been uninstalled successfully. You can follow the same steps above to repair or reinstall the application on a different device.

If you have any questions or need any assistance installing or uninstalling the app, please don’t hesitate to contact us.

Visit our iOS Download Page and tap the Download button. Alternatively, you can use this link to download the app from the Apple App Store:

Apple iOS 13.0 or later is required to install VirtualShield. See our support article for more information.

Tap the Get button to start the installation. If iCloud is enabled on the device, it will look like a cloud icon.

If you are prompted to unlock your device, enter your touch ID/passcode.

Once the installation is complete, this button will say Open. Tap it to launch the application.

That’s it! You can also open the app using the shield icon on your Home screen or App Library, to log in and connect to our secure network.

For more help logging in and connecting, see our support article.

Open the Settings app on your Apple iPhone/iPad.

If you can’t find this icon, ask Siri to open your Settings.

Navigate to General iPhone/iPad Storage. A list of your installed apps will appear near the bottom of this screen.

Alternatively, you can swipe left past all of your Home screen pages to get to the App Library.

Find the VirtualShield VPN app in this list, then long press the icon and choose Delete App from the popup menu.

Removing an app from the Home screen keeps the app installed on the device, while deleting it removes the app and all of its data. See this Apple article for more information.

That’s it! The app has been uninstalled successfully. You can follow the same steps above to repair or reinstall the application on a different device.

If you have any questions or need any assistance installing or uninstalling the app, please don’t hesitate to contact us.

Visit our Android Download Page and tap the Download button. Alternatively, you can use this link to download the app from the Google Play Store:

Google Android 7.0 or later is required to install VirtualShield. See our support article for more information.

Tap the Install button to start the installation.

If you are prompted to unlock your device, enter your touch ID/passcode.

Once the installation is complete, this button will say Open. Tap it to launch the application.

That’s it! You can also open the app using the shield icon on your Home screen or App Drawer, to log in and connect to our secure network.

For more help logging in and connecting, see our support article.

Open the Settings app on your Android phone/tablet.

If you can’t find this icon, ask Google to open your Settings.

Select Apps & notifications to expand the list of options.

It may be labeled Applications or Installed Apps, depending on the make and model of your device.

Find the VirtualShield VPN app in this list, then tap it to open the App info screen.

Alternatively, you can long press the icon on your Home screen and choose Uninstall from the popup menu.

Tap the Uninstall button. If you are prompted to confirm the uninstall, choose OK to continue.

That’s it! The app has been uninstalled successfully. You can follow the same steps above to repair or reinstall the application on a different device.

If you have any questions or need any assistance installing or uninstalling the app, please don’t hesitate to contact us.