VirtualShield App Setup

Overview

This article will instruct you on how to install and uninstall VirtualShield on all of your various desktop and mobile devices. Simply choose your device below to get started.

Our mobile apps can be downloaded directly from the Apple Store or Google Play Store, and our desktop apps can be downloaded from our website using the instructions provided below.


 Windows  macOS  iOS  Android  Linux (Coming soon)

In this section


 Install the Windows application

How to install VirtualShield on your Windows computer:
1

Start by visiting our Windows Download Page, or use the link below to download the installation file to your computer:

Microsoft Windows 7 or later is required. See our support article for more information.
2

Open the VirtualShieldSetup.exe file you just downloaded to launch the installer. This file should be located in your Downloads folder.

To find your Downloads folder, open the Start menu near the bottom of your screen, and type downloads in the search box.
3

You may see a prompt asking if you want to allow VirtualShield to make changes to your computer. Click Yes to proceed.

4

The VirtualShield Setup Wizard will now launch in a new window. Click Install to begin the installation.

5

The wizard will now complete the installation. Please do not attempt to close the Setup Wizard during this process.

6

That's it! You can now open the VirtualShield application from the icon on your Desktop, and log in to connect to our secure network.

For more help logging in and connecting, see our support article.

Offline Windows Installation (New)

If you experience any issues installing VirtualShield, try our new offline installer instead:
1

Use the link below to download the installation file to your computer:

Microsoft Windows 7 or later is required. See our support article for more information.
2

Open the VSOfflineSetup.exe file you just downloaded to launch the installer. This file should be located in your Downloads folder.

To find your Downloads folder, open the Start menu near the bottom of your screen, and type downloads in the search box.
3

You may see a prompt asking if you want to allow VirtualShield to make changes to your computer. Click Yes to proceed.

4

The VirtualShield Setup Wizard will now launch in a new window. Click Install to begin the installation.

5

The wizard will now complete the installation. Please do not attempt to close the Setup Wizard during this process.

6

That's it! You can now open the VirtualShield application from the icon on your Desktop, and log in to connect to our secure network.

For more help logging in and connecting, see our support article.

Uninstall the Windows application

How to remove VirtualShield from your Windows computer:
1

Open the Start menu near the corner of your screen.

You can also press the Windows key  on your keyboard.
2

Navigate to All Apps/Programs > VirtualShield > Uninstall.

If you can't find this option, open your Windows Settings and uninstall VirtualShield from the Apps category.
3

A message will appear asking if you are sure you want to remove VirtualShield and all components, Choose Yes to continue.

4

The uninstall process will complete. Please do not attempt to shut down or restart your computer during this process.

5

That's it! VirtualShield has been uninstalled successfully. You can follow the same steps above to repair or re-install the application on a different device.

If you have any questions or need any assistance, please don't hesitate to contact us.

Common Questions

?
My device is not listed above, what can I do?
If your device is not listed, don't worry. VirtualShield will be coming to more devices very soon, including Linux, Android TV, Amazon tablets and more. In the meanwhile, you can install our Legacy app instead.
?
My device is too old to run the app, what can I do?
If your device is incompatible, it is likely you can run our Legacy app instead. However, we recommend upgrading your system to be fully protected against the latest threats.
?
I own an iPhone 7, does that mean I can't run the app?
No, the Apple iOS version is different from the iPhone/iPad version. As long as you're using iOS 13.0 or later, then our app will be fully compatible. See our support article for more info on how to check your iOS version.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.