Why are some websites blocked or not loading?

This likely isn’t a problem with the connection or your device, but due to the fact that some websites don't like people using VPNs.

It is not related to VirtualShield in particular, it can happen using other VPNs as well.

Why does this happen?

Certain US banks, travel agencies, online stores, and other websites actually block access to people using VPNs. These sites will also block you if you reside outside of the United States.

This is simply due to the fact that these sites often restrict access based on your geographic location. Because of this, they completely block anybody who is using a VPN service:

How do I prevent this?

There is hope! We have developed a unique service to circumvent these restrictions.
There are two different options in this situation:

Option 1

You can use our Unrestricted Streaming add-on to combat this, and stay protected while surfing these sites.

Option 2

You can disconnect from our VPN just while using these sites, and then re-connect once you're done.

Tip: For more information on how to use our Unrestricted Streaming service, please click here.

Need assistance?

If you'd like to add this to your account, you can do so from your dashboard.
If you are on a free trial, you're going to want to contact us and we'll take care of it for you.

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