Overview
This likely isn’t a problem with your connection, or your device. It is simply due to the fact that some websites don't like people using VPNs. This issue is not related to VirtualShield in particular, it can happen using other VPN services as well.
If you see any error messages similar to the one below when you attempt to surf the web, this typically means the website can detect that you're using a VPN, and they are blocking you.
In this article
Why does this happen?
Certain banks, travel agencies, online stores, and other websites actually block access to people using VPNs. They might also block you if you reside outside of the United States.
Some sites (primarily streaming services like Netflix) will blacklist known IP addresses that are commonly used by VPNs, or they will block an entire range of IPs to prevent a specific country/region from accessing their digital content.
These sites often restrict access based on your geographic location. Because of this, they completely block anybody who is using a VPN service.
How do I prevent this?
There is hope! We have developed a unique service to circumvent these restrictions. In most cases you can simply change your VPN location, and then refresh the page.
If you're a frequent traveller, you can change your location to keep your data private when you are in another country. Changing your location manually can also help you achieve faster connection speed(s).
You have three different options in this situation:
All of our U.S. servers come equipped with Unrestricted Streaming, giving you full access to streaming services like Netflix, Hulu, Amazon Prime, Apple TV, YouTube TV, Disney+, and many more from anywhere in the world. It doesn't matter where you are located.
If State Selection is enabled, you will be able to fine-tune your location and choose a specific state/province to connect to, in addition to the country.
We also have servers available in 18+ countries, with over 5,000 rotating IPs. Try connecting to a different country/region, and you will still be fully protected.
Alternatively, you can disconnect the VPN just while using these sites, and then re-connect once you're done. Just be aware these sites will be able to recognize your physical location.
If you enabled the Connect Automatically option previously, you may need to temporarily disable it to prevent the VPN from re-connecting on its own.
Common Questions
Can I access websites outside of the United States?
Yes, you can! If the site you are trying to visit is based outside of the United States, try selecting a server with the same language of origin. We have secure servers available in countries all around the world.
I followed these steps, why am I still getting blocked?
First we recommend clearing the cookies/cache inside of your web browser. If that doesn't work, it is likely your public (IPv6) address is getting leaked across your regular (IPv4) network. Feel free to contact our support team for further assistance.