Overview
If your device is too old to run our Official desktop/mobile application, don't worry. It is likely you can still run our Legacy desktop/mobile application instead.
The legacy apps are designed to run on older platforms, and they use an entirely different technology. This means they will work on nearly any device, even older ones.
In this section
VirtualShield for Windows
The legacy app only includes basic VPN functionality. To take full advantage of VPN Plus (Ad & Malware blocking), and the additional features we offer, the official app is required.
Before attempting to install the Legacy app, check to see if you can install our Official Windows application first. If you can run this app, chances are you can run the new one as well.
The legacy apps will be deprecated over time. If your device is compatible, we strongly recommend installing the Official Windows application instead.
Legacy Windows application
How to install the Legacy VirtualShield app on your Windows computer:
Start by visiting this link to download the installation file to your computer:
Microsoft Windows 7 or later is required. See our support article for more information.
Open the VirtualShieldSetup.exe file you just downloaded to launch the installer. This file should be located in your Downloads folder.
To find your Downloads folder, open the Start menu near the bottom of your screen, and type downloads in the search box.
You may see a prompt asking if you want to allow VirtualShield to make changes to your computer. Click Yes to proceed.
The VirtualShield Setup Wizard will now launch in a new window. Click Install to begin the installation.
The wizard will now complete the installation. Please do not attempt to close the Setup Wizard during this process.
That's it! You can now open the VirtualShield application from the icon on your Desktop, and log in to connect to our secure network.
For more help logging in and connecting, see our support article.
In this section
VirtualShield for macOS
The legacy app only includes basic VPN functionality. To take full advantage of VPN Plus (Ad & Malware blocking), and the additional features we offer, the official app is required.
Before attempting to install the Legacy app, check to see if you can install our Official macOS application first. If you can run this app, chances are you can run the new one as well.
The legacy apps will be deprecated over time. If your device is compatible, we strongly recommend installing the Official macOS application instead.
Legacy macOS application
How to install the Legacy VirtualShield app on your Mac computer:
Start by visiting this link to download the installation file to your computer:
macOS X 10.11 (El Capitan) or later is required. See our support article for more information.
Open the VirtualShield.pkg file you just downloaded to launch the installer. This file should be located in your Downloads folder.
To find your Downloads folder, open Finder (Face icon) in the Dock near the bottom of your screen, and select Downloads from the Favorites pane.
The VirtualShield Install Wizard will now launch in a new window. Click Continue to begin the installation.
You may be prompted to enter your credentials. If so, enter your computer's password, then click Install Software.
The wizard will now complete the installation. Please do not attempt to close the Install Wizard during this process.
That's it! You can now open the VirtualShield application from your Applications list, and log in to connect to our secure network.
For more help logging in and connecting, see our support article.
In this section
VirtualShield for Android
The legacy app only includes basic VPN functionality. To take full advantage of VPN Plus (Ad & Malware blocking), and the additional features we offer, the official app is required.
Before attempting to install the Legacy app, check to see if you can install our Official Android application first. If you can run this app, chances are you can run the new one as well.
The legacy apps will be deprecated over time. If your device is compatible, we strongly recommend installing the Official Android application instead.
Legacy Android application
How to install the Legacy VirtualShield app on your Android phone/tablet:
Start by visiting this link to download the installation file to your device:
Google Android 4.2.1 or later is required. See our support article for more information.
Before you can install VirtualShield manually, you will need to make sure that third-party apps are allowed on your device.
- Open your Settings app. It looks like a cog/gear or a wrench shaped icon.
- Tap Security & fingerprint. It may be labeled Lock Screen or Security.
- Turn on the Unknown Sources option to allow your device to install apps from sources other than the Google Play Store.
Android version 8.0 and above works a little differently. Rather than allowing installation from Unknown Sources, you'll be prompted to allow your device to install APKs the first time you attempt to do so.
Find the VirtualShield.apk file in the location where it was downloaded. Tap it, then press the Install button.
That's it! You can now open the VirtualShield app from the icon on your Home screen, and log in to connect to our secure network.
For more help logging in and connecting, see our support article.
In this section
VirtualShield for Linux
The legacy app only includes basic VPN functionality. To take full advantage of VPN Plus (Ad & Malware blocking), and the additional features we offer, the official app is required.
Before attempting to install the Legacy app, check to see if you can install our Official Linux application first. If you can run this app, chances are you can run the new one as well.
The legacy apps will be deprecated over time. If your device is compatible, we strongly recommend installing the Official Linux application instead.
Legacy Linux application
How to install the Legacy VirtualShield app on your Linux computer:
Start by visiting this link to download the installation files to your computer:
Compatible with Debian-based systems (Ubuntu, Linux Mint, Chrome OS, etc.) only. See our support article for more information.
Extract the contents of the VirtualShieldSetup.zip file to a location on your computer. We recommend extracting the files to your Desktop.
You will see a VirtualShieldSetup folder on your Desktop if these files were extracted properly.
Navigate to Applications > Accessories > Terminal to open your Linux Terminal.
You can also press Ctrl + Alt + T on your keyboard.
Type or paste the command below into the Terminal, and press Enter to start the installation:
~/Desktop/VirtualShieldSetup/install.sh
On some Linux distributions, you may need to type sudo bash ~/Desktop/VirtualShieldSetup/install.sh
The installation process will complete. Please do not attempt to close the Linux Terminal during this process.
You will be required to enter your Administrator/SuperUser password.
That's it! You can now open the VirtualShield application from the icon on your Desktop, and log in to connect to our secure network.
Tip: For more help logging in and connecting, see our support article.
Common Questions
My device is not listed above, what can I do?
If your device is not listed, don't worry. VirtualShield will be coming to more devices very soon, including Linux, Android TV, Amazon Fire Stick and more. In the meanwhile, you can install our Legacy app instead.
My device is too old to run the app, what can I do?
If your device is incompatible, it is likely you can run our Legacy app instead. However, we recommend upgrading your system to be fully protected against the latest threats.
I own an iPhone 7, does that mean I can't run the app?
No, the Apple iOS version is different from the iPhone/iPad version. As long as you're using iOS 13.0 or later, then our app will be fully compatible. See our support article for more info on how to check your iOS version.