VirtualShield is fully compatible with Windows 7 or later. Windows 8 and above comes included with .NET Framework 4 right out-of-the box. However, some installations of Windows 7 only come with version 3.5.
If you experience any issues installing or opening VirtualShield, you may need to install Microsoft .NET Framework 4.5.1 on your computer first.
.NET Framework Setup
There are two different versions of .NET Framework available on Microsoft's website, a standalone installer and a web-based installer. The version you choose to install is entirely up to you.
.NET Framework will be provided automatically by Windows Update, if automatic updates are enabled on your computer. Otherwise you may need to install it manually.
Download the Standalone installer:
Download the Web-based installer:
If you have a slow internet connection or your PC runs on battery, we recommend the web-based installer. Otherwise download the standalone installer.
Find the file that was downloaded on your computer, and open it to start the installation.
This file should be located in your Downloads folder. To find it, click the Windows Start button, type "downloads" and then press Enter.
Wait for the installation to complete.
That's it! Once .NET Framework has been installed, you can proceed to install VirtualShield:
For more help logging in and connecting, see our support article.
I still can't open the app, what can I do?
The first thing we recommend is checking for Windows Updates on your computer. That will resolve the issue in most cases. If you need any assistance, please don't hesitate to contact us.
My computer is too old to run the app, what can I do?
If your computer is incompatible, it is likely you can run our Legacy app instead. However, we recommend upgrading your system to be fully protected against the latest threats.