VirtualShield App Setup

Start by visiting our macOS Download Page, or use the link below to download the installation file to your computer:

macOS X 10.14 (Mojave) or later is required. See our support article for more information.

Open the VirtualShield.pkg file you just downloaded to launch the installer. This file should be located in your Downloads folder.

To find your Downloads folder, open Finder (Face icon) in the Dock near the bottom of your screen, and select Downloads from the Favorites pane.

The VirtualShield Install Wizard will now launch in a new window. Click Continue to begin the installation.

You may be prompted to enter your credentials. If so, enter your computer's password, then click Install Software.

The wizard will now complete the installation. Please do not attempt to close the Install Wizard during this process.

That's it! You can now open the VirtualShield application from your Applications list, and log in to connect to our secure network.

For more help logging in and connecting, see our support article.

Open Finder by clicking the face icon near the bottom of your screen.

You can also press Option + Command + Space on your keyboard.

Select Applications from the Favorites pane on the left-hand side of this window.

Find the VirtualShield application, then Control-click the shield icon and select Move to Trash from the popup menu.

You may be prompted to enter your credentials. If so, enter your computer's password.

That's it! VirtualShield has been uninstalled successfully. You can follow the same steps above to repair or re-install the application on a different device.

If you have any questions or need any assistance, please don't hesitate to contact us.

Start by visiting our iOS Download Page, or use the link below to download the app from the Apple App Store:

Apple iOS 13.0 or later is required. See our support article for more information.

Tap the blue Get button to begin the installation process. You may be prompted for your Apple ID password.

On some devices, the Get button may look like a cloud shaped icon.

Once the installation is complete, this button will say Open. Tap it to launch the application.

That's it! You can now open the VirtualShield app from the icon on your Home screen, and log in to connect to our secure network.

For more help logging in and connecting, see our support article.

Open your Settings app. It looks like a cog/gear shaped icon.

If you can't find this icon, ask Siri to open your Settings.

Navigate to General > iPhone/iPad Storage. A list of your installed apps will appear near the bottom of this screen.

Find the VirtualShield app in this list, and then tap Delete App.

You can also press and hold the shield icon on your Home screen, and tap the X near the corner:

That's it! VirtualShield has been uninstalled successfully. You can follow the same steps above to repair or re-install the application on a different device.

If you have any questions or need any assistance, please don't hesitate to contact us.

Start by visiting our Android Download Page, or use the link below to download the app from the Google Play Store:

Google Android 7.0 or later is required. See our support article for more information.

Tap the green Install button to begin the installation process. You may be prompted for your Google password.

Once the installation is complete, this button will say Open. Tap it to launch the application.

That's it! You can now open the VirtualShield app from the icon on your Home screen, and log in to connect to our secure network.

For more help logging in and connecting, see our support article.

Start by visiting this link to download the installation file to your device:

Google Android 7.0 or later is required. See our support article for more information.

Before you can install VirtualShield manually, you will need to make sure that third-party apps are allowed on your device.

• Open your Settings app. It looks like a cog/gear or a wrench shaped icon.
  
  
• Tap Security & fingerprint. It may be labeled Lock Screen or Security.
  
  
• Turn on the Unknown Sources option to allow your device to install apps from sources other than the Google Play Store.
  
  

Android version 8.0 and above works a little differently. Rather than allowing installation from Unknown Sources, you'll be prompted to allow your device to install APKs the first time you attempt to do so.

Find the VirtualShield.apk file in the location where it was downloaded. Tap it, then press the Install button.

That's it! You can now open the VirtualShield app from the icon on your Home screen, and log in to connect to our secure network.

For more help logging in and connecting, see our support article.

Open your Settings app. It looks like a cog/gear or a wrench shaped icon.

If you can't find this icon, ask Google to open your Settings.

Select Apps & notifications from the list of available options.

It may be labeled Applications or Installed Apps, depending on the make and model of your device.

Find the VirtualShield app, then tap it to open the App info screen.

Tap the Uninstall button. A message will appear asking if you want to uninstall the application. Choose OK to continue.

You can also press and hold the shield icon on your Home screen, and choose Uninstall from the popup menu:

That's it! VirtualShield has been uninstalled successfully. You can follow the same steps above to repair or re-install the application on a different device.

If you have any questions or need any assistance, please don't hesitate to contact us.