Overview
VirtualShield uses a sophisticated 
Very Early Warning System to monitor 
private and public databases for signs of early identity theft and ID theft risk. After adding you and your family’s information, you can safely shop online and use social media knowing your identity is fully secure against breaches.
In the event that your information appears compromised, we will immediately alert you on your 
Account Dashboard and via SMS/text message along with instructions on how to protect yourself. If identity theft does happen, our Identity Restoration Team will handle the entire recovery process for you.
In this article
How does it work?
We can monitor the internet for a leak of your medical ID card. Another type of information that may at first seem insignificant, but in fact it’s quite the contrary. Any form of ID should be kept safe against threats.
If stolen by a savvy thief, your ID can be used to impersonate you when it comes to medical expenses, and result in your name being slandered and left with bills and fees that aren’t actually yours.
We can monitor up to 10 medical IDs at the same time to protect your entire household against identity theft, in addition to your own.
Adding your Medical ID
Our support team will 
never ask for your medical ID number, you must provide these details manually. Follow these steps to securely add your medical IDs so that we can monitor them for you.
How to add your Medical ID:
Start by visiting your Account Dashboard. Select ID Monitoring from the navigation menu, or use the link below:
If you do not have a
Press the Setup button to activate your protection, if you have not done so already.
For more help verifying your identity and activating Identity Protection, see our support article.
Select the Monitored Information tab near the top of the page.
Alternatively, you can press the Review or Update button on the
Below Medical IDs, choose Add medical ID.
If there is no medical ID on file, ...
Enter your Medical ID number in the field provided, then press Add.
That’s it! You will be notified on your Dashboard and via email or SMS/text alerts if we detect any breaches.
Removing your Medical ID
If you’ve reached the 
maximum limit for your account, you can follow the 
same exact steps to remove a Medical ID you added previously. Just be aware it will no longer be monitored by our system.
How to remove your Medical ID:
Start by visiting your Account Dashboard. Select ID Monitoring from the navigation menu, or use the link below:
If you do not have a
Press the Setup button to activate your protection, if you have not done so already.
For more help verifying your identity and activating Identity Protection, see our support article.
Select the Monitored Information tab near the top of the page.
Alternatively, you can press the Review or Update button on the
Below Medical IDs, choose Remove next to the Medical ID number you would like to remove.
This action can not be undone. We must have at least one SSN number and Postal address on file in order to protect you. Everything else is entirely optional.
Common Questions
Do I need to download an app?
No, there’sinstall any software to utilize this service.
Can I remove my family’s information?
Absolutely! We can monitor up to 20 bank accounts, 10 credit cards, 10 email addresses, 10 phone numbers, 3 SSN numbers, and more. You can monitor your relatives’ identity on your
Will I receive an alert if I’ve been breached?
Find your alerts by visiting your