Overview
This option allows you to remain connected to the VPN when your device goes to sleep. This adds another additional layer of security, by preventing any private information from leaking out across your public network without your knowledge or permission.
This setting is disabled by default, you must enable it yourself. It can be useful if your device is running behind a 
firewall or NAT (Network Address Translation), or if you would like to stay connected to our network at all times.
Windows
Typically when your device enters Sleep/Hibernation mode you will lose 
internet access, subsequently breaking the 
VPN connection and exposing your location when it 
wakes up again.
If you don’t enable the Keep Alive on Sleep or the option, you will need to re-connect to the VPN manually in order to remain protected.
Just be aware this can impact battery life. If your device is low on battery, we recommend disabling this option to help reducepower consumption.
Keep Alive on Sleep
How to keep the connection alive on your Windows computer:
Open the Settings app on your Windows computer.
To open Settings, click the
Navigate to System Power & sleep from the sidebar.
Below Network connection, find the option labeled “When my PC is asleep and on battery power, disconnect from the network”, and choose 
Never.
This option is only available on laptops and tablets with a built-in battery. See this 
Microsoft article for more information.
macOS
Typically when your device enters Sleep/Hibernation mode you will lose internet access, subsequently breaking the VPN connection and exposing your location when it wakes up again.
If you don’t enable the Keep Alive on Sleep or the option, you will need to re-connect to the VPN manually in order to remain protected.
Just be aware this can impact battery life. If your device is low on battery, we recommend disabling this option to help reduce
Keep Alive on Sleep
How to keep the connection alive on your Mac computer:
From the Apple menu near the corner of your screen, select System Settings.
If you don’t see the System Settings option, select System Preferences.
Navigate to Battery or Energy Saver from the sidebar.
On the right pane, toggle the Wake for network access option on or off.
See this for more info on how to set your sleep and
iOS
Typically when your device enters Sleep/Hibernation mode you will lose internet access, subsequently breaking the VPN connection and exposing your location when it wakes up again.
If you don’t enable the Keep Alive on Sleep or the option, you will need to re-connect to the VPN manually in order to remain protected.
Just be aware this can impact battery life. If your device is low on battery, we recommend disabling this option to help reduce
Keep Alive on Sleep
How to keep the connection alive on your Apple iPhone/iPad:
Open 
VirtualShield VPN and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our 
support article.Tap the 
slider icon near the top-right to open the 
VPN Settings panel.
If you can’t find this icon, tap theOverview icon near the bottom to return to the Home/Overview screen.
Select Advanced Settings to customize your 
Advanced VPN Settings.
Toggle the Keep Alive on Sleep option on or off, then tap the back arrow to return to the Home/Overview screen.
Android
Typically when your device enters Sleep/Hibernation mode you will lose internet access, subsequently breaking the VPN connection and exposing your location when it wakes up again.
If you don’t enable the Keep Alive on Sleep or the option, you will need to re-connect to the VPN manually in order to remain protected.
Just be aware this can impact battery life. If your device is low on battery, we recommend disabling this option to help reduce
Keep Alive on Sleep
How to keep the connection alive on your Android phone/tablet:
Open VirtualShield VPN and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our support article.Tap the slider icon near the top-right to open the VPN Settings panel.
If you can’t find this icon, tap theOverview icon near the bottom to return to the Home/Overview screen.
Select Advanced Settings to customize your Advanced VPN Settings.
Toggle the Keep Alive on Sleep option on or off, then tap the back arrow to return to the Home/Overview screen.
Common Questions
Will the VPN disconnect if I’m using cellular data?
No, this article only applies to wired and Wi-Fi connections, it does not apply toCellular/LTE networks. In most situations the option is all you need in order to remain connected.
Will the VPN connect when I turn on my device?
If theAutostart option is enabled, the app will open automatically when you
power on or restart your device. If used alongside the option, you will remain connected to the VPN at all times.
Why can’t I see this option on my device?
If your computer is plugged in and not running on battery, you can simply disable Sleep/Hibernation mode. See this Microsoft article for more information.