Overview
This article will help you determine if you have the latest version of the VirtualShield app installed on your device. It will also teach you how to check for upates and how to upgrade if there is a new version available.
Windows
In most cases, VirtualShield will update automatically as soon as a new version becomes availble. Alternatively, you can check for updates manually by opening your App Settings.
If you have a slow internet connection or your device runs on battery power, you can also uninstall and re-install the latest version of the Windows app from our website.
Check for Updates
How to check for updates on your Windows computer:
Open VirtualShield and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our support article.
Click the Settings link near the corner of the app to open the Settings panel.
Select the App Settings tab to customize your App Settings.
You can also right-click the shield icon next to your clock, and navigate to App Settings from the popup menu.
Your current version will be displayed on this screen. If a new version is available, you can download and install it by pressing the button next to the version number.
macOS
In most cases, VirtualShield will update automatically as soon as a new version becomes availble. Alternatively, you can check for updates manually by opening your App Settings.
If you have a slow internet connection or your device runs on battery power, you can also uninstall and re-install the latest version of the macOS app from our website.
Check for Updates
How to check for updates on your Mac computer:
Open VirtualShield and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our support article.
Click the Settings icon near the corner of the app to open the Settings panel.
Select the App Settings tab to customize your App Settings.
You can also click the shield icon next to your clock, and navigate to App Settings from the popup menu.
Your current version will be displayed on this screen. If a new version is available, you can download and install it by pressing the button next to the version number.
iOS
In most cases, VirtualShield will update automatically as soon as a new version becomes availble. Alternatively, you can check for updates manually by opening your App Settings.
If you have a slow internet connection or your device runs on battery power, you can also uninstall and re-install the latest version of the iOS app from the Apple Store.
Check for Updates
How to check for updates on your Apple iPhone/iPad:
Open VirtualShield and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our support article.
Tap the Profile icon near the bottom of the app to open the Settings panel.
Select the App Settings tab to customize your App Settings.
Your current version will be displayed on this screen. If a new version is available, you can download and install it by pressing the button next to the version number.
Android
In most cases, VirtualShield will update automatically as soon as a new version becomes availble. Alternatively, you can check for updates manually by opening your Account Settings.
If you have a slow internet connection or your device runs on battery power, you can also uninstall and re-install the latest version of the Android app from the Google Play Store.
Check for Updates
How to check for updates on your Android phone/tablet:
Open VirtualShield and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our support article.
Tap the Profile icon near the bottom of the app to open the Settings panel.
Select the Account Settings tab to customize your Account Settings.
Your current version will be displayed on this screen. If a new version is available, you can download and install it by pressing the button next to the version number.
Common Questions
Why can't I find this option on my device?
It's possible you are using an older/legacy version of VirtualShield. Please try installing the latest version of the app and see if it solves your issue.
Do I need to update the app to be protected?
No, checking for updates is entirely optional. It is not required in order to be protected. However, we recommend staying fully up-to-date to ensure your device is safe against the latest threats.