Overview
We value everyone's input, whether positive or negative. All of your feedback helps us improve our software and the services that we offer. We are dedicated to provide the best user experience to you, the customer.
Your security and online privacy is our number one concern above all else. Your feedback goes directly to our support and development team for analysis. The sooner you contact us, the sooner we can provide a solution.
Windows
You can send us your feedback at any time directly from the VirtualShield app, one of our skilled Technical support representatives get back to you as soon as possible via email.
If there is anything we can do to assist you, our support agents will provide an immediate solution, or send you troubleshooting instructions to help you get connected. Our average response time is 24 hours.
You can also contact us directly by visiting our website, or sending an email to support@virtualshield.com.
Send User Feedback
How to send your feedback from your Windows computer:
Open VirtualShield and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our support article.
Click the Settings link near the corner of the app to open the Settings panel.
Select the App Settings tab to customize your App Settings.
You can also right-click the shield icon next to your clock, and navigate to App Settings from the popup menu.
Click the Send Feedback button. Enter a short description of the issue you are facing, and a Technical support agent will be in touch with you as soon as possible.
macOS
You can send us your feedback at any time directly from the VirtualShield app, one of our skilled Technical support representatives get back to you as soon as possible via email.
If there is anything we can do to assist you, our support agents will provide an immediate solution, or send you troubleshooting instructions to help you get connected. Our average response time is 24 hours.
You can also contact us directly by visiting our website, or sending an email to support@virtualshield.com.
Send User Feedback
How to send your feedback from your Mac computer:
Open VirtualShield and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our support article.
Click the Settings icon near the corner of the app to open the Settings panel.
Select the App Settings tab to customize your App Settings.
You can also click the shield icon next to your clock, and navigate to App Settings from the popup menu.
Click the Send Feedback button. Enter a short description of the issue you are facing, and a Technical support agent will be in touch with you as soon as possible.
iOS
You can send us your feedback at any time directly from the VirtualShield app, one of our skilled Technical support representatives get back to you as soon as possible via email.
If there is anything we can do to assist you, our support agents will provide an immediate solution, or send you troubleshooting instructions to help you get connected. Our average response time is 24 hours.
You can also contact us directly by visiting our website, or sending an email to support@virtualshield.com.
Send User Feedback
How to send your feedback from your Apple iPhone/iPad:
Open VirtualShield and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our support article.
Tap the Profile icon near the bottom of the app to open the Settings panel.
Select the App Settings tab to customize your App Settings.
Tap the Send Feedback button. Enter a short description of the issue you are facing (1-2 paragraphs), and a Technical support agent will be in touch with you via e-mail.
Android
You can send us your feedback at any time directly from the VirtualShield app, one of our skilled Technical support representatives get back to you as soon as possible via email.
If there is anything we can do to assist you, our support agents will provide an immediate solution, or send you troubleshooting instructions to help you get connected. Our average response time is 24 hours.
You can also contact us directly by visiting our website, or sending an email to support@virtualshield.com.
Send User Feedback
How to send your feedback from your Android phone/tablet:
Open VirtualShield and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our support article.
Tap the Profile icon near the bottom of the app to open the Settings panel.
Select the Account Settings tab to customize your Account Settings.
Tap the Send Feedback button. Enter a short description of the issue you are facing (1-2 paragraphs), and a Technical support agent will be in touch with you via e-mail.
Common Questions
Why can't I find this option on my device?
It's possible you are using an older/legacy version of VirtualShield. Please try installing the latest version of the app and see if it solves your issue.
Why haven't I received a response from support?
Please check your junk/spam folder, the message may have been sent to the wrong inbox by mistake. If you do not receive a response within 48 hours, please contact us again and we will place your request on high priority.