Hide to Taskbar/Tray area


When you close or hide the VirtualShield desktop application, it will continue protecting you in the background, allowing you to use your computer or tablet just as you would normally.

This allows VirtualShield to keep your system protected at all times. If you disable this option, clicking the X will exit the software, instead of hiding it. We recommend leaving this option enabled in order to be fully protected.

 Windows  Linux (Coming soon)


If you can't find the VirtualShield app on your Windows computer, it might be running in the background. To open it again, click the shield icon in the Tray area near the corner of your screen.

This icon will appear with a green circle when you are connected to the VPN, otherwise it will be yellow. If you are not logged in to your account, this icon will appear gray in color.

If you don't see this icon, click the up-arrow to Show hidden icons. You can drag this icon and move it next to your clock for quick & easy access.

Hide to Tray

How to hide VirtualShield in your Taskbar/Tray area after closing:

Open VirtualShield and log in to your account, if you are not logged in already.

For more help logging in and connecting, see our support article.

Click the Settings link near the corner of the app to open the Settings panel.


Select the App Settings tab to customize your App Settings.

You can also right-click the shield icon next to your clock, and navigate to App Settings from the popup menu.


Toggle the Hide to Tray option on or off, then click the  back arrow to return to the Home screen.

Common Questions

Why does the shield icon look different on my computer?
It is possible you still have an older/legacy version of our app installed. We recommend downloading the latest version from our website to take advantage of the new VPN technology, and all of the new security features we offer.
I still can't find the shield icon in my Taskbar, what do I do?
You can also try right-clicking the Taskbar, then navigate to Taskbar Settings > Notification area > Choose which icons appear on the Taskbar. Find the VirtualShield app in this list, then move the toggle switch to the on position.

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