Overview
When you allow (or exclude) a specific file or folder, it will be ignored and treated as safe when it is scanned. Exclusions will be applied to , , as well as .
Even if the file contains threats, it will be completely overlooked by 
VirtualShield Antivirus. Allowing files essentially defeats the purpose of using an Antivirus so it is 
not recommended. Do so at your own risk.
Windows
Some apps and files may appear harmless at first glance, but they can contain invisible adware or malware hidden in disguise. Use these items at your own risk.
If you are positive that a particular app or file can be trusted, or if it is getting falsely detected and 
Quarantined by our system, you can try adding it to your Allow list.
Only allow files if you are absolutely sure that you can trust the source. This can expose your device to viruses and malware, if you mistakenly allow an unsafe file.
Manage Allowed Files
How to manage Allowed Files on your Windows computer:
Open VirtualShield Antivirus and , if you have not done so already.
For more help getting started with the Antivirus, see our .Click the Always allowed icon on the 
Home/Status screen.
If you can’t find this option, click the
You can add or remove excluded apps and files from this screen.
Advanced users can also usefilters and wildcards to exclude
multiple locations at the same time.
macOS
Some apps and files may appear harmless at first glance, but they can contain invisible adware or malware hidden in disguise. Use these items at your own risk.
If you are positive that a particular app or file can be trusted, or if it is getting falsely detected and Quarantined by our system, you can try adding it to your Allow list.
Only allow files if you are absolutely sure that you can trust the source. This can expose your device to viruses and malware, if you mistakenly allow an unsafe file.
Manage Allowed Files
How to manage Allowed Files on your Mac computer:
Open VirtualShield Antivirus and , if you have not done so already.
For more help getting started with the Antivirus, see our .Click the 
display icon on the sidebar. Below Always allowed, click the View link.
You can add or remove excluded apps and files from this screen.
Advanced users can also use
Android
Android works a little differently. If any infected files or suspicious risks are detected by our system, you will be given the option to Allow it or delete it forever.
If you are positive that a particular app or file can be trusted, or if it is getting falsely detected and Quarantined by our system, you can try adding it to your Allow list.
Only allow files if you are absolutely sure that you can trust the source. This can expose your device to viruses and malware, if you mistakenly allow an unsafe file.
Manage Allowed Files
How to manage Allowed Files on your Android phone/tablet:
Open VirtualShield Antivirus and , if you have not done so already.
For more help getting started with the Antivirus, see our .Tap the Menu icon near the top-left, then select Settings.
Tap Reset ignore list on the Settings screen.
You will be prompted to confirm. Tap Yes to reset all exclusions you added previously.
Common Questions
Why can’t I exclude certain files or folders?
There are a few system directories that are
Can I exclude files with a given type/extension?
Yes, you can! You can either do this by using