Overview
The VPN Profile is required by Apple and Android, and it is automatically installed on your device during the installation process.
Before the VPN connection can be established, this profile must be installed to uniquely identify your device and to complete the connection process.
It is not necessary to reinstall this profile unless things are not working correctly, or you are instructed to do so by our support team.
iOS
Before attempting to reinstall your VPN Profile, we recommend changing your location first to see if that allows you to connect without issues. See our support article for more information.
If you're still having trouble connecting after changing your location, follow the instructions in this article to install a new VPN Profile for your device.
Reinstall VPN Profile
How to reinstall the VPN Profile on your Apple iPhone/iPad:
Open VirtualShield and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our support article.
Tap the slider icon near the corner of the app to open the VPN Settings panel.
Select Advanced Settings to open the Advanced Settings panel.
Select Reinstall VPN Profile from the list of available options.
Tap the Reinstall Profile button, then return to the Home screen and try connecting to our servers again.
Android
Before attempting to reinstall your VPN Profile, we recommend changing your location first to see if that allows you to connect without issues. See our support article for more information.
If you're still having trouble connecting after changing your location, follow the instructions in this article to install a new VPN Profile for your device.
Reinstall VPN Profile
How to reinstall the VPN Profile on your Android phone/tablet:
Open VirtualShield and log in to your account, if you are not logged in already.
For more help logging in and connecting, see our support article.
Tap the slider icon near the corner of the app to open the VPN Settings panel.
Select Advanced Settings to open the Advanced Settings panel.
Select Reinstall VPN Profile from the list of available options.
Tap the Reinstall Profile button, then return to the Home screen and try connecting to our servers again.
Common Questions
I still can't connect to the VPN, what do I do?
Please try following each of the steps in our Troubleshooting Connection Issues article. If that doesn't work, contact us for further assistance.
Why can't I see this option on my device?
This option is only available on mobile devices. If you are using the desktop application, we recommend re-installing the latest version of the app from our website instead.