Regenerating your VPN Key


Your VPN key is used in the encryption process, and it is automatically generated and rotated every 7 days for security purposes. It also helps us recognize your device apart from other devices that may be connected.

Before the VPN connection can be established, a secure handshake is required between your device and the datacenter. The VPN key is used to uniquely identify your device and complete this handshake process.

It is not necessary to regenerate this key manually unless you're having trouble connecting, or you are instructed to do so by our support team.

 Windows  macOS  iOS  Android


Before attempting to regenerate your VPN key, we recommend changing your location first to see if that allows you to connect without issues. See our support article for more information.

If you're still having trouble connecting after changing your location, follow the instructions in this article to generate a new VPN key for your device.

Regenerate VPN Key

How to regenerate the encryption key on your Windows computer:

Open VirtualShield and log in to your account, if you are not logged in already.

For more help logging in and connecting, see our support article.

Click More Options (three vertical dots) near the corner of the app, and choose Advanced Settings from the popup menu.

You can also right-click the shield icon next to your clock, then navigate to VPN > Advanced Settings from the popup menu.


Select Regenerate Key from the list of available options.


Click the Regenerate button to generate your new VPN encryption key.

You can also click the Verify button to determine if your previous VPN key is still valid.

Common Questions

I still can't connect to the VPN, what do I do?
Please try following each of the steps in our Troubleshooting Connection Issues article. If that doesn't work, contact us for further assistance.
Will my key be regenerated if VirtualShield isn't running?
Yes, your VPN key will be regenerated every 7 days, whether the app is running or not. It is not necessary to regenerate this key each time you want to connect.

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