Overview
If your device is having trouble connecting to the internet or establishing the VPN connection, your network settings might be the culprit. Your network settings control what your device can connect to and how.
Resetting these settings to their default values will likely help you connect again. This mostly applies to Wi-Fi connections. However, corrupted or invalid network settings can affect Ethernet, Bluetooth, or even Cellular data/LTE networks.
Windows
If you're using Wi-Fi and you are unable to connect, there might be a problem with your network settings. These settings can sometimes become corrupted/outdated, and interfere with VPN connections.
Luckily, you can reset your network settings at any time. This won't delete any of your apps, photos, or other data. However, it will erase your saved Wi-Fi passwords, and other connection information.
It is not necessary to reset your network settings unless things are not working properly, or you are instructed to do so by our support team.
Reset your Network Settings
How to reset the Network Settings on your Windows computer:
Open the 
Settings app on your computer.
To open Settings, click theStart button, type settings in the search box and press Enter.
Navigate to Network & Internet, then scroll down and click the Network Reset link.
Click the Reset now button, then choose Yes from the confirmation window.
You might be prompted to restart your computer before the changes will be applied.
macOS
If you're using Wi-Fi and you are unable to connect, there might be a problem with your network settings. These settings can sometimes become corrupted/outdated, and interfere with VPN connections.
Luckily, you can reset your network settings at any time. This won't delete any of your apps, photos, or other data. However, it will erase your saved Wi-Fi passwords, and other connection information.
It is not necessary to reset your network settings unless things are not working properly, or you are instructed to do so by our support team.
Reset your Network Settings
How to reset the Network Settings on your Mac computer:
From the 
Apple menu near the corner of your screen, select System Settings.
If you don't see the System Settings option, select System Preferences.
Navigate to 
Network from the sidebar.
Select your connection (usually Ethernet or Wi-Fi), then remove it by clicking the 
minus icon.
Add it again by clicking the 
plus icon, and selecting your network from the drop-down.
Click Create, and then choose Apply to save your settings.
You might be prompted to enter your Wi-Fi password before the changes will be applied.
iOS
If you're using Wi-Fi and you are unable to connect, there might be a problem with your network settings. These settings can sometimes become corrupted/outdated, and interfere with VPN connections.
Luckily, you can reset your network settings at any time. This won't delete any of your apps, photos, or other data. However, it will erase your saved Wi-Fi passwords, and other connection information.
It is not necessary to reset your network settings unless things are not working properly, or you are instructed to do so by our support team.
Reset your Network Settings
How to reset the Network Settings on your Apple iPhone/iPad:
Open your Settings app. It looks like a gear shaped icon.
If you can't find this icon, askSiri to open your Settings.
Navigate to General > Reset, then tap Reset Network Settings.
Enter your touch ID or passcode, then tap Reset Network Settings again.
You might be prompted to enter your Wi-Fi password before the changes will be applied.
Android
If you're using Wi-Fi and you are unable to connect, there might be a problem with your network settings. These settings can sometimes become corrupted/outdated, and interfere with VPN connections.
Luckily, you can reset your network settings at any time. This won't delete any of your apps, photos, or other data. However, it will erase your saved Wi-Fi passwords, and other connection information.
It is not necessary to reset your network settings unless things are not working properly, or you are instructed to do so by our support team.
Reset your Network Settings
How to reset the Network Settings on your Android phone/tablet:
Open your Settings app. It looks like a gear or a 
wrench shaped icon.
If you can't find this icon, askGoogle to open your Settings.
Select General management from the list of available options.
It may be labeled General or System, depending on the make and model of your device.
Tap Reset or Reset options, depending on your device.
Tap Reset network settings. You will be prompted to confirm, and your device may restart.
You might be prompted to enter your Wi-Fi password before the changes will be applied.
Common Questions
Why can't I see this option on my device?
On Windows 7 computers, open Command Prompt as Administrator. Type or paste the command netsh int ip reset into the prompt and press Enter.
I still can't connect to the VPN, what should I do?
First we recommend following each of the steps in our Troubleshooting article to see if it solves the issue. If that doesn't work, contact our support team for assistance.