Response from VPN server was False

Overview

On some macOS computers, a Response from VPN server was false message might appear the first time you attempt to connect to our network. If you see this message, follow the the steps provided below.

This article only applies to newer Mac M1/M2 computers from 2020 or later, running Apple silicon based hardware. If you are using an older system, this article will not apply to you.


Response from VPN server was false

If you see the error message below when you attempt to connect to the VPN, you may need to install Rosetta on your computer first. Once Rosetta has been installed, you will be able to connect without any issues.

See this Apple article for more information about how to install Rosetta.

1

Open the Terminal on your Mac.

To open Terminal, click the Launchpad icon in the Dock, and select Terminal.
2

Copy and paste the following command into the Terminal, and press Enter.

softwareupdate –install-rosetta –agree-to-license

The Terminal should notify you that the install of Rosetta 2 finished successfully.
3

Before attempting to connect, you will need to generate a new VPN key for your computer.
After regenerating your VPN key, try connecting to our servers again.

See our support article for more info on how to regenerate your VPN key.

Common Questions

?
Can I uninstall Rosetta at a later date?
Yes, you can. If you need to uninstall Rosetta, contact our support team for further instructions.
?
Do I have to install Rosetta on my computer?
No, installing Rosetta is entirely optional. Our development team is investigating the issue. This is only a temporary solution until the official update becomes available.

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