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55 articles found

  • Internet kill-switch (Windows)

    The VirtualShield Windows application includes a new Internet kill-switch option that will block all network traffic if you lose VPN connection. Internet kill-switch In case the VPN unexpectedly

  • Check Windows Application version

    This article will help you determine if you have the latest version of the VirtualShield app installed on your Windows laptop or desktop computer. Which version of VirtualShield am I using? Follow

  • Uninstall the Windows Application

    There are two different ways to remove the VirtualShield application from your Windows computer. From the Control Panel, or from the Start menu. Option #1 Follow the instructions below to remove

  • Getting Started: Windows App

    This article will walk you through using the VirtualShield Windows application. If you don't have it installed already, please click here to learn how to install it. Logging In (First-time setup) The

  • IPv6 leak protection (Windows)

    VirtualShield now offers IPv6 leak protection by disabling all IPv6 traffic while connected to our VPN, thus providing you with a guarantee that no Internet traffic leaks out over your regular

  • Launch on startup (Windows)

    The VirtualShield Windows application will open automatically each time you power on your PC. This will ensure you don't have to open it every time you want to connect. If you can't find the

  • Install the Windows Application

    This article will guide you through the simple process of downloading and installing VirtualShield on your Windows laptop or desktop computer. VirtualShield Windows Setup Follow the instructions

  • Troubleshoot connection issues (Windows)

    If you're experiencing any sort of connection/speed issues with our Windows application, please try each of the troubleshooting solutions provided below. Solution 1 The first thing we suggest is to

  • Is my Windows PC supported?

    This article will help you determine if VirtualShield is compatible with your Windows laptop or desktop computer. Check System Compatibility VirtualShield is fully compatible with all modern Windows

  • Show or hide Notifications (Windows)

    The VirtualShield Windows application will display popups in your notification area each time you connect or disconnect from our servers. If you're new or unfamiliar with the app, these popups will

  • How to connect automatically (Windows)

    The VirtualShield Windows application allows you to automatically connect to our VPN servers as soon as your internet is established. It will also detect when your network changes. For example,

  • Close web browser automatically (Windows)

    When you clear your browsing data with VirtualShield, you can also choose to close your web browser automatically. This will help prevent websites from creating any additional cookies or unwanted

  • How to use Application Guard (Windows)

    The Application Guard feature will terminate specific programs of your choice each time you become disconnected from the VPN. App Guard helps protect your system by shutting down applications that

  • Show or hide Info tips (Windows)

    The VirtualShield Windows application will display helpful tips when you hover your mouse cursor over the various buttons and controls. If you're new or unfamiliar with the Windows application, these

  • How to use Keyboard Shortcuts (Windows)

    Keyboard Shortcuts (also known as Hot Keys) allow you to control VirtualShield when it is running in the background. Hot Keys let you quickly connect or disconnect from our servers, change your

  • How to change your connection protocol (Windows)

    The VirtualShield Windows application supports the UDP, TCP, and L2TP protocols to connect to our secure network. This article will instruct you on how to change your protocol (Connection mode).

  • How to disable Windows 10 S Mode

    S Mode (also known as Secure Mode) is a more limited, locked-down version of the Windows 10 Operating System. In S Mode, you can only install apps from the Windows Store, and you can only browse the

  • How to increase your connection timeout (Windows)

    If you're using public WiFi or if you have a slow internet connection, it may take a bit longer to establish the VPN connection than usual. To alleviate this, you can increase the duration the app

  • How do I send application diagnostics to support? (Windows)

    If you are experiencing any issues with our Windows app, you can send a diagnostic report to our support team so that we can investigate the issue further. Note: This article only applies to our

  • .NET Framework 4 Required

    The VirtualShield Windows application is fully compatible with the following Operating Systems: Windows 7, Windows 8, Windows 8.1, Windows 10 Windows 8 and above comes included with Microsoft .NET

  • Will VirtualShield protect my Firefox browser?

    Yes, it will! Your Mozilla Firefox web browser and all of the websites you visit inside of Firefox will be fully protected using VirtualShield. Mozilla Firefox Extension There are two different

  • Will VirtualShield protect my Opera browser?

    Yes, it will! Your Opera web browser and all of the websites you visit inside of Opera will be fully protected using VirtualShield. Opera Extension There are two different options available if you'd

  • Will VirtualShield protect my Tor browser?

    Yes, it will! Your Tor web browser and all of the websites you visit inside of Tor will be fully protected using VirtualShield. Mozilla Firefox Extension Tor is built on top of the Mozilla Firefox

  • Will VirtualShield protect my Vivaldi browser?

    Yes, it will! Your Vivaldi web browser and all of the websites you visit inside of Vivaldi will be fully protected using VirtualShield. Google Chrome Extension Vivaldi is built on top of the Chromium

  • Will VirtualShield protect my Brave browser?

    Yes, it will! Your Brave web browser and all of the websites you visit inside of Brave will be fully protected using VirtualShield. Google Chrome Extension Brave is built on top of the Chromium

  • Will VirtualShield protect my Waterfox browser?

    Yes, it will! Your Waterfox web browser and all of the websites you visit inside of Waterfox will be fully protected using VirtualShield. Mozilla Firefox Extension Waterfox is built on top of the

  • Will VirtualShield protect my Chromium browser?

    Yes, it will! Your Chromium web browser and all of the websites you visit inside of Chromium will be fully protected using VirtualShield. Google Chrome Extension Chromium is built on top of the

  • Will VirtualShield protect my Chrome browser?

    Yes, it will! Your Google Chrome web browser and all of the websites you visit inside of Chrome will be fully protected using VirtualShield. Google Chrome Extension There are two different options

  • Can I use VirtualShield on my PS4/Xbox One?

    There are two different ways to set up a VPN on a PlayStation 4 or Xbox One device, through your router or through your computer. VirtualShield does not support installation on routers at this time.

  • Can I use VirtualShield on my Roku device?

    Roku streaming devices currently come with a few pre-installed apps. Roku regularly adds new ones, but unfortunately you can't install your own. Alternatively, you can set it up on your PC or Mac

  • Will VirtualShield protect my Edge browser?

    Yes, it will! Your Microsoft Edge web browser and all of the websites you visit inside of Edge will be fully protected using VirtualShield. Google Chrome Extension Microsoft Edge is built on top of

  • Disabling your Microphone

    When you disable your microphone with VirtualShield, all other software on your computer will be prevented from accessing it. This helps protect your system by automatically muting your microphone

  • Install the Opera Extension

    This article will instruct you on how to download and install the VirtualShield extension for your Opera browser. It doesn't matter which device you're using. This tutorial works with Opera on all of

  • Install the Chrome Extension

    This article will instruct you on how to download and install the VirtualShield extension for your Google Chrome browser. It doesn't matter which device you're using. This tutorial works with Chrome

  • Install the Firefox Extension

    This article will instruct you on how to download and install the VirtualShield extension for your Mozilla Firefox browser. It doesn't matter which device you're using. This tutorial works with

  • Which version of VirtualShield should I choose?

    There are two different versions of VirtualShield available, our desktop/mobile applications and our Chrome/Firefox/Opera extensions. The version you choose to install is entirely up to you. The

  • Hide to System tray/Taskbar

    When you close the VirtualShield Windows application it will continue protecting you in the background, allowing you to use your PC just as you would normally. If you can't find the VirtualShield app

  • Can I use the app and the browser extension at the same time?

    Yes, you can! However this is entirely up to you, it is not required. You only need to install one or the other, the app or the extension. You don't need both. If you try to connect using both at the

  • Disabling your Webcam

    When you disable your webcam with VirtualShield, all other software on your computer will be prevented from accessing it. This helps protect your system because your webcam can only be accessed by

  • Clearing your Browsing Data

    When you clear your browsing data with VirtualShield, every 12 hours your web browser's cache and cookies will automatically be deleted. This helps protect your system by preventing websites from

  • How can I tell if I'm protected? (All Apps)

    As long as shield icon appears green when you open VirtualShield, you are fully protected. If you're not connected, this icon will appear red or gray in color: This icon may appear slightly different

  • How to Shred your Files

    Instead of sending unwanted files to the Trash/Recycle bin, you can choose to Shred these files and delete them permanently from your system. Shredding will also jumble the data inside of the file

  • Can I use BitTorrent/P2P software safely?

    Yes, you can! Our desktop/mobile application will protect and encrypt your entire internet connection. It also scrambles your IP address for additional privacy. This ensures that your incoming and

  • Using Real-Time Protection

    Real-Time Protection allows you to periodically delete your Temporary files, clean your Registry data, and empty your Trash/Recycle bin. Every 12 hours these actions will be applied based on the

  • How to configure your e-mail client

    If you experience any issues sending or receiving e-mails while you're connected to the VPN, you may need to adjust your e-mail settings. Configure E-mail Client If you currently use a webmail

  • I just signed up, what's next?

    First of all, congratulations on signing up. We're glad you took the first step to reclaiming your privacy. You've done the hard part already, signing up. Now getting protected is going to be a

  • How to use Unrestricted Streaming (All Apps)

    For various reasons, some streaming sites block access to users who are using VPNs. However, we have developed a unique service to circumvent these restrictions. In order to watch Netflix, Hulu,

  • Why are streaming sites (such as Netflix, Hulu, and HBO) blocked?

    Certain sites (primarily streaming services like Netflix, Hulu, HBO Go, and more) often restrict access based on your geographic location. Because of this, they completely block anybody who is using

  • How to use Protection Plus (All Apps)

    Our Protection+ servers are a lot faster due to much less traffic, since they are used by only a small fraction of our customers. They are also equipped with an extra layer of protection that scans

  • Getting Started: Linux App

    This article will walk you through using the VirtualShield Linux Application. If you don't have it installed already, please click here to learn how to install it. Logging In (First-time setup) The