Search results for subscription

17 articles found

  • How do I upgrade/downgrade my subscription?

    Upgrading or downgrading your subscription couldn't be any simpler. This article will instruct you how to upgrade/downgrade your Individual or Family plan. Manage Subscription If you are looking to

  • In-App Purchase Subscriptions (Apple iOS)

    VirtualShield offers all Individual and Family plans through in-app purchases. You can purchase any of these plans on a monthly, semi-annually, or yearly basis. App Store Subscriptions If you

  • How do I check my account/subscription status?

    If you'd like to view your account details, or if you forgot when your subscription expires, you can find all of this information by visiting your Dashboard. Account Dashboard You can see a full

  • How do I disable/enable Auto Renewal?

    As the name implies, Auto Renewal means your account will be conveniently renewed at the end of your monthly or annual subscription term. Automatic Renewal is entirely optional. This article

  • How do I cancel my account so I don't get billed?

    This article will walk you through the process of cancelling your 30-day free trial, monthly, or annual subscription with us. Manage Subscription You can cancel your account at any time during your

  • What's the pricing (Individual or Family)?

    VirtualShield requires a paid subscription. We currently offer six different auto-renewing subscription options to choose from. All of our plans come included with a free trial period, so you can

  • How do I add/change the payment method in my account?

    If you previously deleted or never entered a credit/debit card or PayPal account, you're going to want to add one to ensure that your subscription always remains active. Update Payment Method You can

  • I have a coupon code, how do I use it?

    Coupon codes allow you to take advantage of even more savings, in addition to the discounts we already offer by choosing one of our annual or semi-annual plans. Apply Coupon Code We offer new

  • Do I need Unrestricted Streaming for free websites like YouTube?

    No, the Unrestricted Streaming add-on is not required in order to stream video on free websites like YouTube, Twitch, and IMBb. You will be able to access sites like these without any issues while

  • How do I change my location?

    VirtualShield allows users to connect to a specific location to browse from. This allows you to "trick" websites into thinking you are from a certain part of the world. This feature can be especially

  • Do I need Unrestricted Streaming if I live in the US?

    This depends on how often you stream video, if you travel, and your individual needs. Our Unrestricted Streaming add-on allows you to stream video on popular apps and websites like Netflix, Hulu,

  • Why are some websites blocked or not loading?

    This likely isn’t a problem with the connection or your device, but due to the fact that some websites don't like people using VPNs. It is not related to VirtualShield in particular, it can happen

  • Why are streaming sites (such as Netflix, Hulu, and HBO) blocked?

    Certain sites (primarily streaming services like Netflix, Hulu, HBO Go, and more) often restrict access based on your geographic location. Because of this, they completely block anybody who is using

  • iOS App Setup

    This article will guide you through the simple process of downloading and installing VirtualShield on all of your various Apple iOS devices. VirtualShield iOS Setup Follow the instructions below to

  • How do I sign up (Individual or Family)?

    Signing up couldn't be easier. Just head over to my.virtualshield.com/order to get started. Remember, all of our Individual and Family plans come with a 30-day free trial. You can cancel your account

  • Getting Started: Android App

    This article will walk you through logging in to your account, and connecting to the VPN using the VirtualShield Android Application. Logging In (First-time setup) The first step to using the

  • Getting Started: iOS App

    This article will walk you through logging in to your account, and connecting to the VPN using the VirtualShield iOS Application. Logging In (First-time setup) The first step to using the