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  • .NET Framework 4 Required

    The VirtualShield Windows application is fully compatible with the following Operating Systems: Windows 7, Windows 8, Windows 8.1, Windows 10 Windows 8 and above comes included with Microsoft .NET

  • What is the "Authentication Required" proxy error in Firefox and Chrome?

    What is it? If you see the error below, don't worry. It's a common issue that occurs because of the way both the Chrome and Firefox  browsers are built. Basically, this happens on occasion if the brow

  • Do I need Unrestricted Streaming for free websites like YouTube?

    No, the Unrestricted Streaming add-on is not required in order to stream video on free websites like YouTube, Twitch, and IMBb. You will be able to access sites like these without any issues while

  • Do I need Unrestricted Streaming if I live in the US?

    This depends on how often you stream video, if you travel, and your individual needs. Our Unrestricted Streaming add-on allows you to stream video on popular apps and websites like Netflix, Hulu,

  • I just bought the Family plan, how do I add them to the account?

    Getting your Family protected couldn't be easier. No additional steps are required; all you have to do is share your username and password with them. They will use the same account you use to login on

  • How do I re-install VPN config on iOS?

    If you are having issues connecting on your iPhone, iPad, or other iOS devices, you may need to re-install your VPN configuration. Doing so is simple. Reinstall VPN Configuration 1 Tap the cog/gear

  • Uninstall the Linux Application

    This article will instruct you on how to uninstall the VirtualShield application from your Linux laptop or desktop computer. If you don't have our Linux application installed, click here to learn how

  • How to use Keyboard Shortcuts (Windows)

    Keyboard Shortcuts (also known as Hot Keys) allow you to control VirtualShield when it is running in the background. Hot Keys let you quickly connect or disconnect from our servers, change your

  • Why are some websites blocked or not loading?

    This likely isn’t a problem with the connection or your device, but due to the fact that some websites don't like people using VPNs. It is not related to VirtualShield in particular, it can happen

  • Why are streaming sites (such as Netflix, Hulu, and HBO) blocked?

    Certain sites (primarily streaming services like Netflix, Hulu, HBO Go, and more) often restrict access based on your geographic location. Because of this, they completely block anybody who is using

  • Can I use the app and the browser extension at the same time?

    Yes, you can! However this is entirely up to you, it is not required. You only need to install one or the other, the app or the extension. You don't need both. If you try to connect using both at the

  • Install the Linux Application

    This article will guide you through the simple process of downloading and installing VirtualShield on your Linux laptop, tablet, or desktop computer. VirtualShield Linux Setup Follow the instructions

  • iOS App Setup

    This article will guide you through the simple process of downloading and installing VirtualShield on all of your various Apple iOS devices. VirtualShield iOS Setup Follow the instructions below to

  • Troubleshoot connection issues (Apple iOS)

    If you're experiencing any sort of connection/speed issues with our Apple iOS application, please try each of the troubleshooting solutions provided below. Solution 1 The first thing we suggest is to

  • How to configure your e-mail client

    If you experience any issues sending or receiving e-mails while you're connected to the VPN, you may need to adjust your e-mail settings. Configure E-mail Client If you currently use a webmail

  • How do I sign up (Individual or Family)?

    Signing up couldn't be easier. Just head over to my.virtualshield.com/order to get started. Remember, all of our Individual and Family plans come with a 30-day free trial. You can cancel your account

  • Getting Started: Android App

    This article will walk you through logging in to your account, and connecting to the VPN using the VirtualShield Android Application. Logging In (First-time setup) The first step to using the

  • Getting Started: iOS App

    This article will walk you through logging in to your account, and connecting to the VPN using the VirtualShield iOS Application. Logging In (First-time setup) The first step to using the

  • What's the pricing (Individual or Family)?

    VirtualShield requires a paid subscription. We currently offer six different auto-renewing subscription options to choose from. All of our plans come included with a free trial period, so you can

  • Can I use VirtualShield on my PS4/Xbox One?

    There are two different ways to set up a VPN on a PlayStation 4 or Xbox One device, through your router or through your computer. VirtualShield does not support installation on routers at this time.