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25 articles found

  • How do I sign up (Individual or Family)?

    Signing up couldn't be easier. Just head over to my.virtualshield.com/order to get started. Remember, all of our Individual and Family plans come with a 30-day free trial. You can cancel your account

  • How do I know that your program is virus-free?

    Our system is 100% guaranteed to be virus-free. You can view the report proving that the app is clean at the following link: https://www.virustotal.com/#/file/10eaa50d19084e59c252c31fadc62090b993b7df8

  • Do I need Unrestricted Streaming for free websites like YouTube?

    No, the Unrestricted Streaming add-on is not required in order to stream video on free websites like YouTube and Twitch. This add-on is mostly intended for subscription-based services, such as Netflix

  • How do I change my e-mail address?

    This article instructs you on how to change the e-mail address associated with your VirtualShield account. Manage Account Follow the instructions below to change your e-mail address. You must already

  • How do I change my password?

    This article instructs you on how to change the password associated with your VirtualShield account. Manage Account Follow the instructions below to change your password. You must already know your

  • Do I need Unrestricted Streaming if I live in the U.S.?

    This depends on how often you stream video, if you travel, and your individual needs. Our Unrestricted Streaming add-on allows you to stream video on popular apps and websites like Netflix, Hulu, Amaz

  • How do I reset my password?

    This article will instruct you on how to reset your password, in the case that you have forgotten it. Reset Password If you forgot your VirtualShield password, follow the instructions below to reset

  • How to use Keyboard Shortcuts (Windows)

    Keyboard Shortcuts (also known as Hot Keys) allow you to control VirtualShield when it is running in the background. Hot Keys let you quickly connect or disconnect from our servers, change your

  • Can I use VirtualShield on my nVidia Shield?

    Yes, you can! nVidia Shield devices fully support Android applications. That means you can install our Android app by visiting the Google Play Store. nVidia Shield Setup Follow the instructions below

  • How do I add/change the payment method in my account?

    If you previously deleted or never entered a credit/debit card or PayPal account, you're going to want to add one to ensure that your subscription always remains active. Update Payment Method You can

  • How do I disable/enable Auto Renewal?

    As the name implies, Auto Renewal means your account will be conveniently renewed at the end of your monthly or annual subscription term. Automatic Renewal is entirely optional. This article

  • Can I use VirtualShield on my Smart TV?

    Some TV manufacturers (such as Samsung) support Android apps and others don't. If you can open the Google Play Store and install other apps on your TV then it is likely that you can install

  • How to use Unrestricted Streaming (All Apps)

    For various reasons, some streaming sites block access to users who are using VPNs. However, we have developed a unique service to circumvent these restrictions. In order to watch Netflix, Hulu,

  • Hide to System tray/Taskbar

    When you close the VirtualShield Windows application it will continue protecting you in the background, allowing you to use your PC just as you would normally. If you can't find the VirtualShield app

  • IPv6 leak protection (Windows)

    VirtualShield now offers IPv6 leak protection by disabling all IPv6 traffic while connected to our VPN, thus providing you with a guarantee that no Internet traffic leaks out over your regular

  • IPv6 leak protection (Linux)

    VirtualShield now offers IPv6 leak protection by disabling all IPv6 traffic while connected to our VPN, thus providing you with a guarantee that no Internet traffic leaks out over your regular

  • IPv6 leak protection (Android)

    VirtualShield now offers IPv6 leak protection by disabling all IPv6 traffic while connected to our VPN, thus providing you with a guarantee that no Internet traffic leaks out over your regular

  • Will VirtualShield protect my Chromium browser?

    Yes, it will! Your Chromium web browser and all of the websites you visit inside of Chromium will be fully protected using VirtualShield. Google Chrome Extension Chromium is built on top of the

  • Will VirtualShield protect my Waterfox browser?

    Yes, it will! Your Waterfox web browser and all of the websites you visit inside of Waterfox will be fully protected using VirtualShield. Mozilla Firefox Extension Waterfox is built on top of the

  • Will VirtualShield protect my Vivaldi browser?

    Yes, it will! Your Vivaldi web browser and all of the websites you visit inside of Vivaldi will be fully protected using VirtualShield. Google Chrome Extension Vivaldi is built on top of the Chromium

  • Will VirtualShield protect my Brave browser?

    Yes, it will! Your Brave web browser and all of the websites you visit inside of Brave will be fully protected using VirtualShield. Google Chrome Extension Brave is built on top of the Chromium

  • Will VirtualShield protect my Tor browser?

    Yes, it will! Your Tor web browser and all of the websites you visit inside of Tor will be fully protected using VirtualShield. Mozilla Firefox Extension Tor is built on top of the Mozilla Firefox

  • Will VirtualShield protect my Chrome browser?

    Yes, it will! Your Google Chrome web browser and all of the websites you visit inside of Chrome will be fully protected using VirtualShield. Google Chrome Extension There are two different options

  • Can I use VirtualShield on my Chromebook?

    Yes, you can! As a matter of fact, there are 3 different versions of VirtualShield available for Chromebook devices. Our Google Chrome extension, our Android application, and our brand-new Linux

  • How many devices can I use?

    We currently have two different VPN plans available, Individual and Family. The Individual plan will allow you to connect to our secure network on up to 3 devices at the same time. The Family plan sup