How do I re-install VPN config on iOS?

If you are having issues connecting on your iPhone, iPad, or other iOS devices, you may need to re-install your VPN configuration. Doing so is simple, here's a list with instructions:

  1. Tap the Cog/Gear shaped icon located near the top-right corner of the VirtualShield app to open the Settings.
  2. Inside the Settings, select the "Reinstall VPN Configuration" option.
  3. A message will appear asking if you would like to add VPN configurations. Select "Allow".
  4. You may be required to enter your device's PIN number/Touch ID.

That's it! You should now be able to connect to any of our available servers without issues.
Here's a quick animation of what the re-installation process will look like:


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