How do I re-install VPN config on iOS?

If you are having issues connecting on your iPhone, iPad, or other iOS devices, you may need to re-install your VPN configuration. Doing so is simple, here's a list with instructions:

  1. Click the Gear icon located on the top-right corner of the VirtualShield app to open the Settings.
  2. Inside the settings, select the "Reinstall VPN Configuration" option.
  3. A message will appear asking if you would like to add VPN configurations. Select "Allow".
  4. You may be required to enter your device's PIN number.

That's it! You should now be able to connect to any of our available servers without issues.
Here's a quick animation of what the re-installation process will look like:


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