How do I disable/enable Auto Renewal?
If you would like to disable Auto Renewal for your account so your subscription will not be renewed automatically, please follow the instructions below:
- First, sign in to your account Dashboard by visiting the link below:
my.virtualshield.com/account
- Next, select the 'Billing' tab at the top of the page to manage your subscription.
- Finally, click/tap on the 'Disable Auto Renewal' button.
You will not be automatically billed at your next due date. However, we highly recommend leaving automatic renewal on, to avoid an interruption in your protection.
If you change your mind at any time, you can simply come back to this screen and click the same button, which will now read 'Enable Auto-Renew'.
Note: If you are in a trial, please contact us via clicking "contact us" button below to cancel your subscription.