How do I cancel my account so I don't get billed?

This article will walk you through the process of cancelling your trial or subscription with us.


Manage Subscription

  1. First, sign in to your Account Dashboard by visiting the link below:
    my.virtualshield.com/account

  2. Next, select the Billing tab at the top of the page to manage your subscription.


  3. Finally, click/tap on the Cancel Subscription button.


If you need further assistance, please open a support ticket, or e-mail us at support@virtualshield.com if you would like to cancel your account.

Please include the following information in your request: 

  1. First/Last Name
  2. Email Address
  3. Last 4 digits of credit card (for account verification, if applicable)
  4. If you paid with PayPal, please provide us with your billing zip code


We won't be able to cancel your account unless you provide all of this information. Please allow up to 24 hours for your account to be cancelled. 

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