In-App Purchase Subscriptions (Apple iOS)
VirtualShield offers all Individual and Family plans through in-app purchases. You can purchase any of these plans on a monthly, semi-annually, or yearly basis.
App Store Subscriptions
If you originally purchased your VirtualShield subscription from the iTunes App Store, you may not be able to cancel your account the normal way, from your Account Dashboard.
Follow the instructions below to cancel your VirtualShield subscription from iPhone, iPad, or iPod Touch:
- 1
-
Open your device's
Settings app. It looks like a
cog/gear shaped icon:
- 2
-
Scroll down and tap
iTunes Store & App Store.
- 3
-
Select your
Apple ID, then tap
View Apple ID.
Note: You might be prompted to enter your Apple ID password. - 4
-
In the
Subscriptions section tap
Manage, then select
VirtualShield.
- 5
-
Turn off
Automatic Renewal to cancel your subscription.
Your subscription will stop at the end of the current billing cycle:
Follow the instructions below to cancel your VirtualShield subscription using the iTunes App on your Mac computer:
- 1
-
Open the
iTunes app on your
computer:
- 2
-
Click
Sign In, and then enter your
Apple ID.
- 3
-
Select your
name, and select
Account Info from the
drop-down menu.
Note: You might be prompted to enter your Apple ID password. - 4
-
On the
Account Information screen, scroll to the
Settings section.
- 5
-
In the
Subscriptions section click
Manage, then select
VirtualShield.
- 6
-
Turn off
Automatic Renewal to cancel your subscription.
Your subscription will stop at the end of the current billing cycle:
App Store FAQs
Here's a few Frequently Asked Questions regarding In-App purchases on iOS devices:
How do I request a refund for my subscription purchased from the App Store?
For subscriptions that have been purchased In-App, you will need to request refunds directly from Apple. Consult with Apple Support for more information.
I purchased my yearly VirtualShield subscription from the App Store, and I’d like to change to a monthly subscription. How do I do that?
To switch to a monthly subscription, you need to cancel your current annual subscription first.
At the end of your billing cycle, you can downgrade to a monthly subscription through an In-App purchase. Alternatively, you can upgrade from your Account Dashboard.
Look up your App Store subscription dates.
I purchased my VirtualShield subscription from the App Store, but I’d like to change to a subscription directly from VirtualShield. How do I do that?
To switch to billing through VirtualShield, cancel your current App Store subscription and wait for the subscription to expire.
Once your App Store subscription is expired, login and upgrade from your Account Dashboard.
If you need any assistance, please don't hesitate to contact us.