How to change your connection protocol (Windows)

The VirtualShield Windows application supports the UDP, TCP, and L2TP protocols to connect to our secure network. This article will instruct you on how to change your protocol (Connection mode).

Connection Mode

1
Open the VirtualShield Windows application.

2
Click the cog/gear icon near the corner of the app to open the Settings panel:
3
Inside the Settings, select the Advanced tab.

4
You should now see an option to choose your protocol (Connection mode):
5
Select each of the various options (UDP, TCP, L2TP), then save your Settings and connect to our servers again.

Tip: For more information on how to troubleshoot connection issues, see our support article.

If you need any assistance, please don't hesitate to contact us.

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