How do I send application diagnostics to support? (Windows)

If you are experiencing any issues with our Windows app, you can now send a diagnostic report to our support team so that we can investigate the issue further.

Note: This article only applies to our Windows application. This does not apply to our users who use the browser extensions on the Windows platform. Please only send logs if you are experiencing a specific issue.

Send Logs to Support

  1. First, open up the VirtualShield Windows application.

  2. Click the Cog/Gear shaped icon to open the Settings panel, then select the Advanced tab.

  3. Click the Send diagnostic report... button. You will be asked to confirm on the next screen.

  4. Enter a brief description of the issues you are experiencing, then click OK to send your report.

That's it! Our support team will get back to you as soon as possible.

If you need any assistance, please don't hesitate to open a support ticket or live chat with us if you have any questions.

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