How do I send application diagnostics to support? (Windows)

If you are experiencing any issues with our Windows app, you can send a diagnostic report to our support team so that we can investigate the issue further.
Note: This article only applies to our Windows application. This does not apply to our users who use the browser extensions on the Windows platform.

Send Logs to Support

1
Open the VirtualShield Windows application.

2
Click the cog/gear icon near the corner of the app to open the Settings panel:
3
Inside the Settings, select the Advanced tab.

4
Click Send diagnostic report.... You will be asked to confirm on the next screen:
5
Enter a brief description of the issues you are experiencing, then click OK to send your report:

That's it! One of our Technical support agents will get back to you as soon as possible.

Note: Please only send your diagnostic logs if you are experiencing a specific issue.

If you need any assistance, please don't hesitate to contact us.

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