How do I send application diagnostics to support? (Windows)

If you are experiencing any issues with our Windows app, you can send a diagnostic report to our support team so that we can investigate the issue further.
Note: This article only applies to our Windows desktop application. This does not apply to our users who use the browser extensions on the Windows platform.

Send Logs to Support

Open the VirtualShield Windows application.

Click the cog/gear icon near the corner of the app to open the Settings panel:
Inside the Settings, select the Advanced tab.

Click Send diagnostic report.... You will be asked to confirm on the next screen:
Enter a brief description of the issues you are experiencing, then click OK to send your report:

That's it! One of our Technical support agents will get back to you as soon as possible.

Note: Please only send your diagnostic logs if you are experiencing a specific issue.

If you need any assistance, please don't hesitate to contact us.

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