What is the VPN Connection Authentication Popup on iOS?

This popup shows if your iOS device was turned off while you were connected to VirtualShield VPN. This is a completely standard popup, all you have to do is click "Cancel" and the VPN connection will automatically re-connect, allowing you to continue to use your device normally. 

NOTE: If you try to enter your VirtualShield password, it will not work. 

The popup dialogue may look something like this: 

vpn-authentication.png

Still need help? Contact Us Contact Us