VPN permissions weren't granted
A "Connection request" screen may appear on your device the very first time you connect to our servers. Tapping the OK button will grant permissions to VirtualShield and establish the VPN connection:
You will see two icons near the top of your screen to indicate when the VPN connection is active. A shield icon on one side, and a key-shaped icon on the other:
If you're having trouble tapping the OK button to grant VPN permissions, disable any screen dimming or battery saver apps first and then try again.
We have confirmed that Night Mode, Night Owl, Twilight, Lux Brightness, and Screen Filter are among the apps that can cause this issue.
If you need any assistance, please don't hesitate to contact us.