How to configure your e-mail client

If you experience any issues sending or receiving e-mails while you're connected to the VPN, you may need to adjust your e-mail settings.

Configure E-mail Client

If you currently use a webmail service (such as gmail.com or hotmail.com) to send and receive email, you do not need to make any changes.

This article only applies if you're using an external app/program, such as Microsoft Outlook, Mozilla Thunderbird or Apple Mail.

Incoming e-mail

If you're using IMAP (Internet Message Access Protocol) for your incoming mail settings, it is recommended that you use POP3 (Post Office Protocol) instead.

You shouldn't experience any issues using POP3 while you're connected to VirtualShield.
Check with your e-mail provider for more information about your POP3 settings.

Outgoing e-mail

If you're unable to send e-mails, you may need to change the Outgoing server port to 587.
This article will instruct you on how to configure your Outgoing mail settings for your particular email software.

Note: When you save your settings, your e-mail client will verify your connection settings. If it does not verify, then something went wrong.

Microsoft Outlook 2002/2003

Follow the instructions below to configure Microsoft Outlook 2002/2003:

1
Open Outlook.

2
From the Tools menu, select Email Accounts.

3
Select "View or change existing email accounts", and click Next.

4
Select your e-mail account, then click the Change button.

5
Click the More Settings button near the bottom-right corner of the Email Accounts window.

6
In the Internet Email Settings window, click the Outgoing Server tab.

7
Ensure that the box next to "My outgoing server (SMTP) requires authentication" is checked.

8
Select the Advanced tab, and make sure that you have not selected "This server requires a secure connection (SSL)" under the incoming (POP3) or outgoing (SMTP) port settings.

9
Change the Outgoing server port to 587.

Microsoft Outlook 2007

Follow the instructions below to configure Microsoft Outlook 2007:

1
Open Outlook.

2
From the Tools menu, select Account Settings.

3
Select your e-mail account, then click the Change button.

4
Click the More Settings button near the bottom-right corner of the Email Accounts window.

5
In the Internet Email Settings window, click the Outgoing Server tab.

6
Ensure that the box next to "My outgoing server (SMTP) requires authentication" is checked, and "Use same settings as my incoming mail server" is selected.

7
Select the Advanced tab, and make sure that "Use the following type of encrypted connection" is set to None under the incoming (POP3) and the outgoing (SMTP) port settings.

8
Change the Outgoing server port to 587.

Microsoft Outlook 2010

Follow the instructions below to configure Microsoft Outlook 2010:

1
Open Outlook.

2
From the File menu, select Info and choose Account Settings.

3
Select your e-mail account, then click the Change button.

4
Click the More Settings button near the bottom-right corner of the Email Accounts window.

5
In the Internet Email Settings window, click the Outgoing Server tab.

6
Ensure that the box next to "My outgoing server (SMTP) requires authentication" is checked, and "Use same settings as my incoming mail server" is selected.

7
Select the Advanced tab, and make sure that "Use the following type of encrypted connection" is set to None under the incoming (POP3) and the outgoing (SMTP) port settings.

8
Change the Outgoing server port to 587.

Microsoft Outlook Express

Follow the instructions below to configure Microsoft Outlook Express:

1
Open Outlook.

2
From the Tools menu, select Accounts.

3
Select the Mail tab, then double-click your e-mail account.

4
Select the Servers tab.

5
Ensure that the box next to "My outgoing server (SMTP) requires authentication" is checked.

6
Select the Advanced tab.

7
In the Server Port Numbers section, change the Outgoing server (SMTP) port to 587.

Windows Live Mail

Follow the instructions below to configure Windows Live Mail:

1
Open Windows Mail.

2
From the Tools menu, select Accounts.

3
Under Mail, select your e-mail account and click Properties.

4
Select the Servers tab.

5
Ensure that the box next to "My outgoing server (SMTP) requires authentication" is checked.

6
Select the Advanced tab, and make sure that you have not selected "This server requires a secure connection (SSL)" under the incoming (POP3) or outgoing (SMTP) port settings.

7
Change the Outgoing server port to 587.

Mozilla Thunderbird

Follow the instructions below to configure Mozilla Thunderbird:

1
Open Thunderbird.

2
From the Tools menu, select Account Settings.

3
Select Outgoing Server (SMTP).

4
Select the outgoing mail server, then click the Edit button.

5
Under Security and Authentication, check the “Use name and password” option.

6
Under User Name, type in your e-mail address (and password, if required).

7
Change the Outgoing server port to 587.

Apple Mail (Mac)

Follow the instructions below to configure Apple Mail on your Mac computer:

1
Open Apple Mail.

2
From the Mail menu, select Preferences.

3
Click the Accounts icon.

4
Select your e-mail account, then click the Edit button.

5
Click Server Settings.

6
Select Password from the "Authentication" setting.

7
Under User Name, type in your e-mail address (and password, if required).

8
Change the Outgoing server port to 587.

Apple Mail (iOS)

Follow the instructions below to configure Apple Mail on your iOS (iPhone/iPad) device:

1
Open the Settings app.

2
Select the Mail, Contacts, Calendars option.

3
Select your e-mail account, then navigate to the Email Information screen.

4
Select Outgoing Mail Server. Now you will see a list of servers that have been configured on your iPhone or iPad.

5
The one that is currently selected is at the top, and highlighted Primary Server. Tap on that one.

6
Make sure that SSL is off, and Authentication is set to "Password".

7
Change the Outgoing server port to 587.

If you need any assistance, please don't hesitate to contact us.

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