Getting Started: iOS App

This article will walk you through logging in to your account, and connecting to the VPN using the VirtualShield iOS Application.

Logging In (First-time setup)

The first step to using the VirtualShield iOS application is to open it and log in to your account. After signing in, it's as simple as pressing the Connect button.

Note: If you don't have the app installed already, please click here to learn how to install it.
1
Once it's installed, look for the VirtualShield icon on your Home screen
Tap this icon to launch the application:
Tip: If you can't find this icon, try swiping left or right to open a different Home screen.
2
You will now see two options, Sign In and Sign Up. If you already have an active subscription or trial, tap Sign In.

If you would like to create an account or try us free for 30 days, tap Sign Up or click here to learn more:

3
You will be prompted to enter your credentials. Please do so, and then tap Sign In.

Note: Your password is CaSe-sensitive. You must type it exactly the same way you typed it when creating your account.
4
Great! You are now logged in. You won't need to log in again unless you decide to log out first.

Connecting to the VirtualShield Network

After signing in, you will be directed to the Home screen. From now on, the app will automatically launch to this screen. This is where you can connect and disconnect from our secure network:

1
Once you open the app, you will be taken to the VirtualShield home screen.
Simply press the Connect button to connect to our secure network:
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Tip: To manually select your location, click the up-arrow located near the bottom of the app. See our support article for more information.
2
Your device may prompt you to confirm if you want to allow VirtualShield access to configure your network settings. Please press OK, as this is required to connect you securely to our network:
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That's it! You are now connected to VirtualShield. The shield icon will appear green once you're connected. You will also see 2 smaller icons in the Notification Area at the top of your screen. A shield icon, and a key shaped icon:
Note: The shield icon is our new Live App Notification. Swipe down from the top of your screen to open your Notification Area, and it will appear.

Verify your Protection

Once you're connected, you can verify your Protection Status at any time using the link below. This link will work on all of your various devices, computers, tablets, smart phones, and more:
https://virtualshield.com/protection-status/

Note: If you're connected to our secure network, the Protection Status page will report your status as Protected. It will also display the IP address and location of the VPN server you are connected to.

If you're not connected, this page will display your actual location. This is the same information other websites, software, and advertisers will be able to see.

If you need any assistance, please don't hesitate to contact us.

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