How to increase your connection timeout (Mac)
If you're using public WiFi or if you have a slow internet connection, it may take a bit longer to establish the VPN connection than usual.
To alleviate this, you can increase the duration the app will attempt to connect. This article will instruct you on how to increase your connection timeout.
VirtualShield macOS application.
cog/gear icon near the
corner of the app to open the
Time out option to
60 seconds, then
save your Settings and
connect to our servers again:
If you need any assistance, please don't hesitate to contact us.