How to increase your connection timeout (Mac)

If you're using public WiFi or if you have a slow internet connection, it may take a bit longer to establish the VPN connection than usual.

To alleviate this, you can increase the duration the app will attempt to connect. This article will instruct you on how to increase your connection timeout.

Connection Timeout

1
Open the VirtualShield macOS application.

2
Click the cog/gear icon near the corner of the app to open the Settings panel:
3
Inside the Settings, select General Settings.

4
Increase the Time out option to 60 seconds, then save your Settings and connect to our servers again:
Tip: For more information on how to troubleshoot connection issues, see our support article.

If you need any assistance, please don't hesitate to contact us.

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