How to increase your connection timeout (Android)

If you're using public WiFi or if you have a slow internet connection, it may take a bit longer to establish the VPN connection than usual.

To alleviate this, you can increase the duration the app will attempt to connect. This article will instruct you on how to increase your connection timeout.

Connection Timeout

In most cases you don't need to adjust this option. We only recommend changing this value if you're having trouble connecting using the default value (5 seconds).

Note: You will need to disconnect and then re-connect to our servers after saving your Settings before the changes will be applied.
Open the VirtualShield Android application.

Tap the cog/gear icon near the corner of the app to open the Settings panel:
Inside the Settings, select Advanced Settings.

Increase the Connection timeout option to 60 seconds, and then save your Settings:
Tip: For more information on how to troubleshoot connection issues, see our support article.

If you need any assistance, please don't hesitate to contact us.

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