Troubleshoot update issues

If you are encountering any type of issues after upgrading to the latest version of the Windows application, the first thing we recommend is re-installing the application from our website.

See our support article for more information on how to install the Windows application.


Note: You don't need to uninstall the application first in order to re-install it, the Installation Wizard will do it automatically
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Another option that we suggest is checking for Windows Updates to ensure that your system is fully up-to-date. Please follow the instructions below:

Windows 8 / 10

  1. Open the Start Menu.
  2. Click on Settings > Update & Security settings > Windows Update.
  3. Press the Check for updates button. If any updates are available, they will be offered to you.

Windows 7

  1. Open the Start menu.
  2. Open Control Panel.
  3. Go to System and Security. Click on the green header.
  4. Choose Windows Update from the middle of the list.
  5. Press the Check for updates button. If any updates are available, they will be offered to you.


If the issue is still not resolved after re-installing the application and running Windows Update, don't hesitate to contact us by chat or e-mail, and our Technical Support team we will be able to assist you.

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