How to change your connection protocol (Android)

The VirtualShield Android application supports both the UDP and TCP protocols to connect to our secure network. This article will instruct you on how to change your protocol (Connection mode).

Connection Mode

In most cases you don't need to adjust this option. We only recommend changing this value if you're having trouble connecting using the default value (UDP).

Note: You will need to disconnect and then re-connect to our servers after saving your Settings before the changes will be applied.
1
Open the VirtualShield Android application.

2
Tap the cog/gear icon near the corner of the app to open the Settings panel:
3
Inside the Settings, select Advanced Settings.

4
You should now see an option to choose your protocol (Connection mode):
5
Select one of the various options (UDP, TCP, etc.), and then save your Settings.

Tip: For more information on how to troubleshoot connection issues, see our support article.

If you need any assistance, please don't hesitate to contact us.

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