How do I reset my password?

This article will instruct you on how to reset your password, in the case that you have forgotten it.

Reset Password

If you forgot your VirtualShield password, follow the instructions below to reset it. You must know your e-mail address first in order to reset your password.

Tip: If you already know your password and simply would like to change it, please see this article.
1

First, visit the link below to access our Reset Password page:

my.virtualshield.com/?action=fpass

2
Enter the e-mail address that you signed up with, and press Reset:
Note: If you forgot your e-mail address, contact us and we will be able to recover it for you.
3

A secure Password Recovery link will be sent to your e-mail.
Click the link in the provided e-mail and choose your new password.

4
That's it! You can now log in to VirtualShield.

Tip: If you can't find the Password Recovery e-mail, please check your junk/spam folder.

If you need any assistance, please don't hesitate to contact us.

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