Getting Started: Firefox Extension

This article will walk you through using the VirtualShield Firefox Extension. If you don't have it installed already, please click here to learn how to install it.

Logging In (First-time setup)

The first step to using the Firefox Extension is to open it and log in to your account:

Once it's installed, look for the shield icon on the right-hand side of your Address bar:
Click this icon to open the extension. A Sign In screen will appear the first time you open VirtualShield:
Go ahead and enter the e-mail address and password you chose when you signed up, then click the Sign In button. If you don't have an account yet, click here to sign up.

Note: Your password is CaSe-sensitive. You must type it exactly the same way you typed it when creating your account.
Great! You are now logged in. You won't need to log in again unless you decide to log out first. After signing in, you will see the VirtualShield home screen.

Connecting to the VirtualShield Network

After logging in, any time you want to connect to VirtualShield you just have to open the extension.

Once you open the extension, you will be taken to the VirtualShield home screen.
Simply click the Connect button to connect to our secure network:
Tip: To manually select your location, click the up-arrow located near the bottom of the extension. See our support article for more information.
That's it! You are now connected to VirtualShield. The shield icon will appear green once you're connected:
Note: VirtualShield will connect automatically each time you open your browser, as long as you're connected when you close it.

Verify your Protection

Once you're connected, you can verify your Protection Status at any time using the link below. This link will work on all of your various devices, computers, tablets, smart phones, and more:

Note: If you're connected to our secure network, the Protection Status page will report your status as Protected. It will also display the IP address and location of the VPN server you are connected to.

If you're not connected, this page will display your actual location. This is the same information other websites and advertisers will be able to see.

Here's a quick video to show you how easy it is to connect using the Firefox extension:


If you need any assistance, please don't hesitate to contact us.

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