Getting Started: Windows App
This article will walk you through using the VirtualShield Windows application. If you don't have it installed already, please click here to learn how to install it.
Logging In (First-time setup)
The first step to using the Windows application is to open it and log in to your account:
Once it's installed, look for the
VirtualShield shortcut on your
Tip: If you can't find this icon, you can also launch the app by opening your Start menu, then navigate to All Apps/Programs > VirtualShield.
Double-click this icon to launch the application. A
Sign In screen will appear the
first time you open VirtualShield:
Go ahead and enter the
e-mail address and
password you chose when you signed up, then click the
Sign In button. If you don't have an account yet,
click here to sign up.
Note: Your password is CaSe-sensitive. You must type it exactly the same way you typed it when creating your account.
Great! You are now
logged in. You won't need to log in again unless you decide to
log out first. After signing in, you will see the VirtualShield
Connecting to the VirtualShield Network
After logging in, any time you want to connect to VirtualShield you just have to open the app. Remember, there's already an icon placed on your Windows Desktop for easy access.
Once you open the app, you will be taken to the VirtualShield
Simply click the Connect button to connect to our secure network:
Tip: To manually select your location, click the up-arrow located near the bottom of the app. See our support article for more information.
That's it! You are now connected to VirtualShield. The
shield icon will appear
green once you're connected. You will also see a smaller
shield icon near the
corner of your screen,
next to your clock:
Note: If you don't see this icon, click the up-arrow next to your clock to Show hidden icons.
When you click the
Close/X button near the corner of the app, it will still be
protecting you in the
background. Simply click on this icon to open it again.
To exit the application entirely, right-click this icon and select Exit from the pop-up menu:
Tip: This option can be disabled at any time from the General Settings screen.
To learn more about the new Identity Safe features available on Windows and Linux computers, see our Using IdentiSafe articles.
Verify your Protection
Once you're connected, you can verify your Protection Status at any time using the link below. You can also see this information by clicking the Status tab on the left-hand side of the app:
If you're not connected, this page will display your actual location. This is the same information other websites, software, and advertisers will be able to see.
Here's a quick video to show you how easy it is to connect on your Windows computer:
If you need any assistance, please don't hesitate to contact us.